RTR Team Lead

Gratitude Inc

269 Views

1 week ago

RTR Team Lead

8-14 Year(s)

₹ 70 - ₹ 90 Thousand p.m

Kolkata - Kolkata, Kollapur

Quick Apply Apply

Job Description

Key Skills

Lean Six Sigma certified or formally trained (Black Belt preferred) Proven track record of leading and/or mentoring multiple Lean Six Sigma improvement projects

64 candidate(s) have already applied for this Job. Apply now

Role: RTR Team Lead

Education:

• Minimum 15 years of regular, full-time education (10 + 2 + 3)

• Non-technical graduation and/or masters in finance & accounts stream - B.Com, M.Com or CA Complete preferred

• Bachelor's/Master's in Finance & Accounting or equivalent with ERP certification / proficient

Must Have Skills:

• Lean Six Sigma certified or formally trained (Black Belt preferred)

• Finance and Accounting domain experience

• Proven track record of leading and/or mentoring multiple Lean Six Sigma improvement projects

Good-to-Have Skills:

• Continuous Improvement / Lean & Six Sigma

• Stakeholders Coordination

• ERP Exposure (JDE/SAP)

Role Purpose:

• This role is responsible for executing more complex processes and exception transactions that involve greater subjective thinking & analytical ability (or processing a much higher volume of complex transactions). Should have at least 3 years of relevant work experience as Subject Matter Expert in similar complex transaction and processes and at least 2 years in supervising activities with excellent communication, organizational, interpersonal skills along with proficiency in MS Excel & Powerpoint. Should have expert level knowledge of ERP (preferably SAP or JDE), experience in reporting & compliance, capable of handling stringent timelines, interacting and preparing analytics and presenting during governance calls with the stakeholders

Key Accountabilities:

• Should be able to perform more complex processes and exception transactions that involve greater subjective thinking & analytical ability (or processing a much higher volume of complex transactions) relating to journal entries (preparation & posting), Month end Closing activities, Reporting, Fixed Asset & Lease accounting, Reconciliation of Cash & other Balance sheet items including ability to research open items and drive to closure

• Complete activities as per customer statement of work

• Meet Targets of TAT and Accuracy

• Be self-reliant to undertake and complete assigned work

• Undertake self assessment to verify activities done timely and accurately

• Perform Quality check of Sr. Associates & Subject Matter experts and give feedback

• Evaluate Internal control gaps, have governance with both external and internal stakeholders for risk mitigation

• Identify areas of potential errors and to find ways to fix and avoid errors and repeat issues

• Act as Buddy to new joiners and other Sr. Associates requiring support to perform activities

• Report out hourly & EOD status of activities performed

• Provide daily update to customer on progress and have interaction emails & calls

• Prepare & provide report out in form of dashboards using Excel and Powerpoint

• Identify process gaps and provide controls to mitigate and monitor closure

• Identify process improvement opportunities and take up improvement projects for both self and team and drive to closure

• Operate from Office as standard requirement

• Should not take any unscheduled leaves without pre-consent from Team Lead

• Be open to operate extended hours to finish deliverable from Office and incase of errors and backlogs and during month-end, quarter-end close.

Technical Capabilities / Skills:

Systems:

• Expert knowledge of SAP or JD Edwards

• Good level of proficiency in the following systems: MS Office Word, Excel, and PowerPoint

• Has expert level experience in Excel using IF, SUMIFS, COUNTIFS, VLOOKUP, XLOOKUP, PIVOT, CELL REFERENCE, AVERAGE, AGEING, DATE FORMAT, TEXT to TABLE

• Has expert level knowledge of preparing Power point

Soft skills:

• Shows genuine empathy to customers experiencing connection difficulties.

• Able to communicate effectively across a group with diverse backgrounds.

• High energy, self-motivation with a high degree of accountability

Analytical skills:

• High analytical skills with Lean Six Sigma certification

Organisational skills:

• Time management

• Documentation and knowledge sharing.

• High level written communication skills to interact with key stakeholders

Business acumen:

• 8-10 years of experience in Record to Report of which at least 3 years of relevant work experience as Subject Matter Expert in similar complex transaction and processes and at least 2 years in supervising activities with excellent communication, organizational, interpersonal skills along with proficiency in MS Excel & Powerpoint.

Should have expert level knowledge of ERP (preferably SAP or JDE), experience in reporting & compliance, capable of handling stringent timelines, interacting and preparing analytics and presenting during governance calls with the stakeholders

Other Requirements:

• Should possess positive attitude to support the business.

• 5 days’ work from office is mandatory including one weekend during Month-end Close cycle.

Role

Customer Service Trainer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Elizabeth Ahuioza Sanda

Recruiter - Gratitude Inc

NA, nigeria

1+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

₹ 10 - ₹ 15 Thousand p.m

Mumbai, India

Details