Supply Chain Team Lead / Operations Manager
Gratitude IncSupply Chain Team Lead / Operations Manager
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Job Overview
We are looking for an experienced Supply Chain Team Lead / Operations Manager to manage supply chain operations, team performance, client relationships, and day-to-day process delivery. The role will focus on Supply Chain Management (SCM), Sourcing & Procurement, supplier/customer management, operational performance, quality, exception handling, risk management, and contract administration.
The ideal candidate should have strong leadership and communication skills, experience managing teams and stakeholders, and the ability to ensure operational, functional, and business objectives are consistently achieved.
Key Responsibilities
Supply Chain Operations
Manage day-to-day Supply Chain Management (SCM) activities with a focus on Sourcing & Procurement.
Monitor operational performance, delivery, quality, and exceptions to ensure business objectives are met.
Identify potential operational risks and coordinate appropriate mitigation actions.
Ensure procurement activities are executed in accordance with defined processes and contractual requirements.
Monitor workflow and ensure timely completion of assigned activities.
Support continuous improvement of supply chain and procurement processes.
Team Leadership & People Management
Lead and manage a team of supply chain professionals.
Motivate team members and drive performance against defined operational targets.
Assess employee performance and provide appropriate coaching and feedback.
Channelize workflow and allocate activities effectively across the team.
Conduct process training and support knowledge development.
Ensure team members understand process requirements, quality standards, and business objectives.
Client & Stakeholder Management
Manage client relationships and maintain strong professional rapport with stakeholders.
Coordinate with domestic and international suppliers and customers.
Understand client requirements and ensure timely delivery of agreed services.
Monitor client expectations, operational performance, and service quality.
Handle escalations and coordinate timely resolution of business and operational issues.
Procurement & Contract Administration
Support and monitor contract administration activities related to day-to-day procurement operations.
Ensure procurement activities meet operational, functional, and business objectives defined under the contract.
Monitor supplier and customer interactions to support effective and profitable business outcomes.
Ensure procurement activities are delivered within agreed timelines and quality requirements.
Performance, Quality & Risk Management
Conduct regular internal performance reviews with team members and leadership.
Monitor delivery, quality, productivity, and exception handling.
Identify potential risks and ensure appropriate escalation and mitigation.
Track operational issues and support root-cause identification and resolution.
Maintain focus on service quality, process compliance, and operational efficiency.
Escalation & Resolution
Act as an escalation point for complex operational and client-related issues.
Investigate issues and coordinate with relevant teams for timely resolution.
Ensure escalations are documented, tracked, and closed within agreed timelines.
Communicate status and resolution updates to clients and internal stakeholders.
Required Qualifications & Experience
4–8 years of overall experience with strong experience in Supply Chain Management.
Ideally 5–7+ years of experience working within SCM.
Experience in Supply Chain, Sourcing & Procurement.
Experience managing domestic and international suppliers and customers.
Experience in team handling, people management, and operational leadership.
Strong understanding of delivery, quality, exception handling, and operational performance.
Experience in contract administration and procurement activities.
Strong client relationship and stakeholder management skills.
Ability to identify and manage potential operational risks.
Strong escalation and resolution management experience.
Education
Minimum 15 years of regular, full-time education (10 + 2 + 3).
Bachelor’s or Master’s degree in B.Com, BMS, BBA, MBA, or a related field is preferred.
Core Skills
Supply Chain Management
Supply Chain Operations
Sourcing & Procurement
Procurement Operations
Supplier Management
Vendor Management
Domestic & International Supplier Management
Customer Management
Client Relationship Management
Team Management
People Management
Team Motivation
Process Training
Employee Performance Assessment
Workflow Management
Operational Performance Management
Delivery & Quality Management
Exception Handling
Risk Identification & Management
Contract Administration
Escalation Management
Issue Resolution
Stakeholder Management
Process Improvement
Soft Skills
Excellent communication and interpersonal skills.
Strong leadership and team management capabilities.
Strong analytical and problem-solving skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong client-facing and stakeholder management abilities.
Proactive approach to risk and issue management.
Ability to motivate and develop team members.
Strong ownership and accountability for operational outcomes.
Work Details
Location: Mumbai
Experience: 4–8 Years
Function: Supply Chain / Sourcing & Procurement
Shift: Rotational / Night Shift
Candidates must be flexible to work in rotational or night shifts based on business requirements.
Important Information
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are required for profile creation.
Role
Sourcing Manager
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Marketing
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
Customer Service representative -Mandarin Language
Gratitude Inc1 - 8 Year(s)
₹ 70 - ₹ 78 Thousand p.m
Bangalore, India
Category Manager
Gratitude Inc8 - 10 Year(s)
₹ 95 - ₹ 1 Lacs p.m
Chennai, India
France Payroll Team Lead
Gratitude Inc5 - 11 Year(s)
₹ 85 - ₹ 90 Thousand p.m
Mumbai, India
Real Estate Sourcing Specialist
Gratitude Inc2 - 7 Year(s)
₹ 60 - ₹ 70 Thousand p.m
Hyderabad, India
Tax Accounting – Senior Process Associate
Gratitude Inc4 - 8 Year(s)
Confidential
Hyderabad, India
Purchase Order Processing Lead – P2P
Gratitude Inc5 - 12 Year(s)
₹ 1 - ₹ 1.1 Lacs p.m
Kolkata, India
Procurement Operations – Portuguese Resource
Gratitude Inc2 - 5 Year(s)
Confidential
Delhi, India
Language interpreter English+ Punjabi
Gratitude Inc1 - 2 Year(s)
Confidential
Noida, India
CSA-Airlines Account -Gurugam
Gratitude Inc1 - 5 Year(s)
₹ 30 - ₹ 35 Thousand p.m
Gurugram, India
CUSTOMER SERVICE ASSOCIATE - INTERNATIONAL VOICE
Gratitude Inc1 - 3 Year(s)
₹ 50 - ₹ 55 Thousand p.m
Mumbai, India