Team Lead – Live TV & Media Operations
Gratitude IncTeam Lead – Live TV & Media Operations
Job Description
Key Skills
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Location: Bangalore
Experience: 4–5 Years
Salary: Up to 12 LPA
The Opportunity
We’re looking for a Team Lead – Live TV & Media Operations to manage time-sensitive broadcast operations, lead teams, monitor live content, and ensure consistent SLA and quality performance.
This role is ideal for professionals with experience in Live TV, Live Sports, OTT, Video-on-Demand, Media Operations, or other real-time operations environments.
What You’ll Do
Lead and manage team performance, task allocation, quality and SLA delivery.
Monitor live TV, sports and VOD operations using internal tools and dashboards.
Oversee multiple live video feeds with strong attention to detail.
Handle escalations and coordinate with clients, vendors and cross-functional teams.
Conduct RCA, quality audits and process reviews.
Coach team members and implement performance improvement plans.
Create and maintain SOPs, reports, dashboards and governance documentation.
Participate in client calls, business reviews and performance presentations.
Monitor tickets, emails, chats and operational updates to ensure timely resolution.
Drive workflow and process improvements.
Support internal audits and compliance requirements.
What We’re Looking For
4–5 years of professional experience, including 3+ years in a leadership/people-management role.
Experience in Live TV, Live Sports, OTT, VOD, Media Operations or another time-sensitive operations environment.
Strong understanding of live-streaming and video operations.
Experience with CRM, ticketing, workflow or operations management tools.
Strong troubleshooting, RCA, reporting and documentation skills.
Excellent communication, prioritisation and stakeholder-management abilities.
Comfortable working with multiple devices including Smart TVs, mobile devices, tablets and gaming consoles.
Strong proficiency with Google Workspace, Chrome and digital collaboration tools.
Ability to monitor live streams for extended periods and identify programme start/end cues and operational issues.
Strong analytical skills with experience tracking team metrics and performance reports.
Work Requirements
Willing to work weekends and assigned shifts.
Able to work beyond the scheduled shift when required by the client, on an occasional basis.
Comfortable working in a fast-paced, high-priority environment.
Interested? Send your updated CV highlighting your leadership, Live TV/OTT/Media Operations, live-stream monitoring and SLA management experience.
Role
Account Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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