Team Lead-Supply Chain Management
Gratitude IncTeam Lead-Supply Chain Management
Job Description
Key Skills
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Role/Skill: Team Lead-Supply Chain Management
Location: Bangalore
Experience: 6-8 years
Band: BPO 3/4
Responsibility of / Expectations from the Role
1. Monitor performance & drive internal reviews with team
2. Delivery, quality and exception handling should be monitored
3. Ownership of KPI’s to ensure that the day-to-day deliverables are being met
4. Meet the operational, functional, and business objectives required by the contract and provide a profitable interaction
5. Managing the client Relationship
6. Team Handling and Motivation
7. Escalation and resolution handling
Must-Have (Ideally should not be more than 3-5)
1. Sales Order Management Customer Focus
Good to have
1. Good SCM domain knowledge
**Ex TCS Employees can't apply**
**PAN and DOB are required for profile creation**
Role
Team Leader
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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- How would you handle an irate customer?
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