Team Leader (International Voice Process)
Gratitude IncTeam Leader (International Voice Process)
Job Description
Key Skills
98 candidate(s) have already applied for this Job. Apply now
We’re Hiring:
Join a global brand and one of the top companies to grow your career!
Location: Goregaon East
Role Overview:
We’re looking for an experienced Team Leader to manage, mentor, and drive performance for a dynamic team in an international voice process environment.
Key Responsibilities:
• Manage team discipline, attendance, and engagement
• Drive staff retention and team motivation
• Act as a bridge between managers and team members
• Ensure service quality, SLA achievement & target delivery
• Conduct performance reviews and feedback sessions
• Analyze dashboards, reports & team performance metrics
• Handle rostering, shrinkage & operational reviews
• Lead team-building initiatives and process improvements
• Monitor KPIs like AHT & WFM metrics
• Conduct audits and provide actionable feedback
Requirements:
• Minimum 1 year of Team Leader experience (on paper)
• Experience in International Voice Process
• Strong analytical skills & proficiency in MS Excel
Ready to take the next step in your leadership career?
Apply now and be part of a world-class organization!
Role
Team Leader
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
SuccessFactors and HRO Team Lead
Gratitude Inc5 - 8 Year(s)
60 - 75 Thousand p.m
Mumbai, India
Senior Associate France Accounting
Gratitude Inc4 - 5 Year(s)
Confidential
Mumbai, India
Accounts Payable Team Lead Leading MNC IT Company
Gratitude Inc5 - 8 Year(s)
60 - 75 Thousand p.m
Bengaluru, India
Payroll Process Improvement Lead – Six Sigma Black Belt
Gratitude Inc5 - 10 Year(s)
Confidential
Chennai, India
Employee Data Governance Specialist - SME
Gratitude Inc4 - 8 Year(s)
60 - 75 Thousand p.m
Mumbai, India
1 - 5 Year(s)
50 - 60 Thousand p.m
Bengaluru, India
5 - 10 Year(s)
10 - 120 Thousand p.m
Mumbai, India
1 - 9 Year(s)
40 - 55 Thousand p.m
Pune, India
1 - 5 Year(s)
55 - 65 Thousand p.m
Bangalore, India
International Voice (UK Insurance)
Gratitude Inc1 - 30 Year(s)
55 - 60 Thousand p.m
Mumbai, India