Team Leader - US Life Insurance Agency Management @Mumbai

Gratitude Inc

432 Views

1 month ago

Team Leader - US Life Insurance Agency Management @Mumbai

6-8 Year(s)

₹ 75 - ₹ 91 Thousand p.m

Mumbai

Quick Apply Apply

Job Description

Key Skills

2 years experience in US Life Insurance Agency Management / servicing preferred Ability to type 40-60 words per minute for chat and email functions

94 candidate(s) have already applied for this Job. Apply now

Role/Skill: Team Leader - US Life Insurance Agency Management

Location: Mumbai

Experience: 6 to 8 years

Band: BPO 3/4

Salary: 9 -11 LPA

Shift: 24x7

- >2 years experience in US Life Insurance Agency Management / servicing preferred

- Fluent speaking and writing skills in English language

- Ability to type 40-60 words per minute for chat and email functions

- Workload planning distribution

- Handle day to day escalations

- Drive process improvement initiatives

- Willing to take calls/chats not just for escalations and volume management but few hrs a week to stay updated on operating model

- Monitor performance & drive internal reviews with team

- 6 - 8 years experience (with atleast 2 years in a people management role) with strong understanding of Insurance contact centers/Voice / Blended Operations

- Project management skills

- Proven ability to lead teams towards common goals with aggressive timelines

- Problem solving skills

- Experience in handling operations and intertactions with US client stakeholders

- Flexibility to work in blended processes across chat, voice and back office functions

- Open to work primarily in US night shifts (flexible for 24x7) with rotational week off

Important- Ex TCS Employees can't apply

PAN and DOB are required for profile creation

Role

Team Leader

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Shubham Kathalkar

Recruiter - Gratitude Inc

NA, india

7+ Followers

500+ Posts

View Profile

Interview Tips

Giving the VNA round?
What are the most important skills you acquired as a Soft Skills/VNA trainer?
How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Search more jobs by Gratitude Inc

Similar Jobs

Customer Service Associate (U.S Voice) Mumbai

Gratitude Inc

1 - 12 Year(s)

Customer Service Problem Solving Communication Skills

Confidential

Mumbai, India

Details

Purchase Order Processing Lead – P2P

Gratitude Inc

5 - 12 Year(s)

Analytical Time Management Analytical Skills

₹ 1 - ₹ 1.1 Lacs p.m

Kolkata, India

Details

Supply Chain Planning & Scheduling Associate

Gratitude Inc

2 - 5 Year(s)

Supply Planner, Replenishment Planning, Materials Planning, Supply Chain Planner, Distribution Planner, Work Order/production planning, Inventory management. Demand Planning and forecasting

Confidential

Mumbai, India

Details

Operations Manager

Gratitude Inc

5 - 10 Year(s)

Operations Management Services Ability to monitor KPIs, analyze performance data, identify trends, and drive performance improvements. Proven ability to lead, motivate, and coach a team to achieve performance goals.

Confidential

Gurugram, India

Details

Payroll Specialist – ANZ Geo

Gratitude Inc

1 - 4 Year(s)

Confident Multitasking Oracle

₹ 50 - ₹ 55 Thousand p.m

Kolkata, India

Details

RTR GL Manager

Gratitude Inc

10 - 15 Year(s)

Overall work experience of 10+ years in FnA domain Understanding end to end of R2R activities Preferred experience of handling Client escalations

₹ 1.33 - ₹ 1.42 Lacs p.m

Chennai, India

Details

SuccessFactors & HRO Team Lead - Mumbai

Gratitude Inc

5 - 10 Year(s)

Product Lifecycle Management SAP Basis SAP BI

₹ 60 - ₹ 70 Thousand p.m

Mumbai, India

Details

Master Data Management Asst Manage

Gratitude Inc

7 - 10 Year(s)

HR operations Strong understanding of HR operations, payroll inputs, and employee lifecycle management Experience with HRIS, payroll, and timekeeping systems (e.g., ADX, WinTeam, LISA or similar platforms)

₹ 82 - ₹ 95 Thousand p.m

Chennai, India

Details

HR DELIVERY LEAD - RESOURCING GERMAN LANGUAGE B2./C1

Gratitude Inc

16 - 18 Year(s)

Stakeholder Management SLA Requirements German bilingual

₹ 1.5 - ₹ 1.7 Lacs p.m

Bangalore, India

Details

Senior FP&A Analyst – Banking

Gratitude Inc

5 - 15 Year(s)

bpo Variance Analysis Budgeting & Forecasting

₹ 1.6 - ₹ 1.7 Lacs p.m

Noida, India

Details