Team Leader - US Life Insurance Agency Management @Mumbai
Gratitude IncTeam Leader - US Life Insurance Agency Management @Mumbai
Job Description
Key Skills
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Role/Skill: Team Leader - US Life Insurance Agency Management
Location: Mumbai
Experience: 6 to 8 years
Band: BPO 3/4
Salary: 9 -11 LPA
Shift: 24x7
- >2 years experience in US Life Insurance Agency Management / servicing preferred
- Fluent speaking and writing skills in English language
- Ability to type 40-60 words per minute for chat and email functions
- Workload planning distribution
- Handle day to day escalations
- Drive process improvement initiatives
- Willing to take calls/chats not just for escalations and volume management but few hrs a week to stay updated on operating model
- Monitor performance & drive internal reviews with team
- 6 - 8 years experience (with atleast 2 years in a people management role) with strong understanding of Insurance contact centers/Voice / Blended Operations
- Project management skills
- Proven ability to lead teams towards common goals with aggressive timelines
- Problem solving skills
- Experience in handling operations and intertactions with US client stakeholders
- Flexibility to work in blended processes across chat, voice and back office functions
- Open to work primarily in US night shifts (flexible for 24x7) with rotational week off
Important- Ex TCS Employees can't apply
PAN and DOB are required for profile creation
Role
Team Leader
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
ITES / BPO / Customer Service
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Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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