URGENT!! 426155 German Language Processor Lead (HRO + German)

Gratitude Inc

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3 days ago

URGENT!! 426155 German Language Processor Lead (HRO + German)

8-10 Year(s)

Bengaluru

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Job Description

Key Skills

Workday HCM & Payroll 12+ years of experience in HR operations, HRIS delivery, or HRO service management with exposure to payroll and system implementation

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German Language Processor Lead – HRO + German

Job Summary

The German Language Processor Lead will be responsible for leading end-to-end Hire-to-Retire (H2R) and HR Operations for German-speaking employees across global regions. The role requires strong experience in HR Shared Services, German-language HR support, employee lifecycle management, and HRIS platforms such as Workday HCM, ServiceNow, or SuccessFactors. The candidate will lead Tier-1 and Tier-2 HR support, manage escalations, oversee HR processes, mentor team members, monitor service quality and SLAs, ensure data accuracy and GDPR compliance, and collaborate with global HR stakeholders. The role also involves Learning & Development operations, process improvement, automation, transition activities, and operational excellence.

Key Responsibilities

Lead Tier-1 and Tier-2 HR support for German-speaking employees across multiple regions.
Manage HR inquiries related to Compensation & Benefits, Payroll, Learning & Development, Time & Attendance, Recruiting, Performance Management, and Employee Relations.
Ensure timely resolution of HR tickets while meeting SLA, TAT, and quality targets.
Act as the escalation point for complex HR cases and critical employee issues.
Provide guidance and support to HR Operations team members.
Oversee end-to-end Hire-to-Retire (H2R) activities.
Manage onboarding and pre-employment documentation.
Handle employee data management, job changes, transfers, promotions, and organizational updates.
Oversee leave administration, offboarding, and exit management.
Ensure accurate processing of Workday HCM transactions.
Lead Learning & Development administration activities across global business units.
Coordinate with vendors, business stakeholders, and learning teams for training programs.
Monitor training completion, learning records, and learning management processes.
Mentor, coach, and support HR Operations associates.
Conduct quality reviews, knowledge-sharing sessions, and process trainings.
Collaborate with HR Business Partners, Payroll, Talent Acquisition, Benefits, and Global HR teams.
Participate in governance meetings and client reviews.
Ensure employee data accuracy and integrity across HR systems.
Maintain compliance with GDPR, company policies, and data privacy regulations.
Monitor operational metrics, dashboards, productivity, and quality reports.
Support internal and external audits.
Identify process improvement and automation opportunities.
Participate in transition projects, process documentation, and knowledge management.
Drive operational excellence through Lean and continuous improvement methodologies.

Required Qualifications & Experience

Bachelor's degree in Human Resources, Business Administration, Commerce, or a related field.
8–10 years of experience in HR Shared Services, HR Operations, or Global Business Services.
Fluency in German at B2/C1 level or higher.
Strong English communication skills.
Strong experience in end-to-end Hire-to-Retire (H2R) processes.
Hands-on experience with Workday HCM, ServiceNow, SuccessFactors, or similar HRIS platforms.
Experience supporting global or multinational clients.
Strong stakeholder management and team leadership experience.
Excellent analytical, problem-solving, and decision-making abilities.

Required Skills

German Language – B2/C1 or higher.
Hire-to-Retire (H2R) Operations.
HR Shared Services / HR Operations.
Workday HCM / HRIS.
Team Leadership and Stakeholder Management.
HR Service Delivery.
Employee Lifecycle Management.
SLA, TAT & Quality Management.
Data Governance and GDPR Compliance.
Strong analytical and problem-solving skills.
Excellent verbal and written communication.

Preferred Skills

Experience leading HR Operations or HRO teams.
Exposure to Payroll Operations.
Benefits Administration experience.
Recruiting Operations experience.
Learning Operations experience.
Knowledge of HR service delivery frameworks and Shared Services best practices.
Lean Six Sigma or Continuous Improvement certification.
Workday HCM certification.
Goethe German certification.

Work Requirements

Ability to manage German-language HR operations for global employees.
Ability to manage Tier-1 and Tier-2 HR support.
Ability to handle complex HR escalations and critical employee issues.
Ability to collaborate effectively with global HR stakeholders.
Ability to manage multiple priorities in a fast-paced environment.
Strong attention to detail and commitment to quality.
Ability to mentor and lead HR Operations teams.
Willingness to work in rotational shifts, if required.
Ability to support audits, governance activities, transitions, and continuous improvement initiatives.

Important Eligibility

Ex-TCS employees cannot apply.
PAN and DOB are required for profile creation.

Role

Accounts HR

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

Human Resources

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