US Customer Service Representative – Voice Process | Mumbai & Pune
Gratitude IncUS Customer Service Representative – Voice Process | Mumbai & Pune
Job Description
Key Skills
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This role is suited for candidates with international customer service experience.
Customer Service Associate
Skill : International Voice
Hiring Grade: BPOZ, BPO1, BPO2
Process: International Voice – Banking & Cards (US and Australia process)
Eligibility
- Graduate and above with a minimum of 1 year and maximum 3 years of relevant
experience in the contact center industry.
- HSC with a minimum of 18 months and a maximum of 3 years’ relevant
experience in the contact center industry
- Banking Travel Healthcare Collections, Ecommerce Telecom or Technical Services for Pune Location. Any International Voice Experience is good
Graduate or undergraduate in a relevant customer service field preferred
Strong English communication with neutral accent
Advanced Windows/computer proficiency and accurate data-entry skills
Flexible for 24x7 environment, primarily aligned to US or Uk or Australian business hours
Key Responsibilities
Handle customer interactions daily with 0 availability time
Ensure SLAs are met consistently at individual and team level.
Meet and exceed all performance thresholds.
Focus on Key KPI's like RSAT, AHT and customer experience.
Constantly remain abreast of new changes
Implement feedback and corrective actions to avoid repeat instances
Required Skills
Excellent written and oral communication
Strong customer advocacy and listening skills
Strong analytical and technical skills
Clear understanding of process/work instructions
Multi-tasking capability
Resilience and flexibility to change
Ability to generate solutions and apply logical conclusions across problems
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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