VOD Team Member
Gratitude IncVOD Team Member
Job Description
Key Skills
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VOD Team Member
Location: Bangalore
Experience: 1–3 Years
Band: BPO 2/3
Salary: Up to ₹9 LPA
Job Overview
We are looking for a VOD Team Member to manage metadata requests, daily tickets, issue triaging, partner coordination, reporting, and SLA adherence. This is a BPO Operations role, not an IT role.
Key Responsibilities
Manage metadata requests and identify unique findings in third-party databases.
Handle daily tickets and triage issues as per defined guidelines.
Communicate effectively with internal teams, vendors, and stakeholders.
Seek clarifications through email where required; calls are not permitted.
Support QA data preparation during new partner onboarding.
Submit daily and weekly operational reports.
Monitor SLA adherence and manage escalations.
Support additional workflows as required by the Team Lead.
Coordinate with cross-functional teams and suggest process improvements.
Requirements
Graduate in any discipline.
1–3 years of Operations/BPO experience.
Strong written and verbal communication skills.
Good analytical, decision-making and presentation skills.
Strong computer skills and process-oriented approach.
Quick learner who can work independently or in a team.
Ability to deliver results within defined timelines.
Experience handling internal/external customers is preferred.
Work Details
Work From Office – Mandatory
Shift: 9:00 PM – 6:00 AM IST
Permanent Night Shift – No Rotation
Shift requires regular communication with US-based teams and stakeholders.
This is a BPO process and not an IT role.
Important Eligibility
Ex-TCS employees are not eligible to apply.
PAN and Date of Birth (DOB) are required for profile creation.
Mandatory Questionnaire
Filling out the questionnaire is mandatory for all applicants.
https://myglit.com/lateral/cref/c927bd9f56
Only candidates who complete the form will be considered for further processing.
Role
Operations Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
Banking / Financial Services
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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