Associate Customer Support
Gratitude IncAssociate Customer Support
Job Description
Key Skills
45 candidate(s) have already applied for this Job. Apply now
Experience: NA
Position Summary:
Handle live contacts of customers and provide appropriate solution to their queries
Roles and Responsibilities
• Handle phone calls with customer queries and provide resolution to end users
• Escalate priority issues per Client specifications to the immediate lead as applicable
• Provide inputs on process changes and best practices.
• Stay updated with new updates, process changes and updates.
• Maintain Exemplary Attendance and Punctuality
• Any Ad-hoc responsibilities as designated by the supervisor
Key Deliverables (KRA Measure)
• Provide exemplary customer satisfaction
• Meet quality standards on all handled contacts
• Co mplete 9 hours of staffed time on all rostered days
• Handle contacts while maintaining KPI targets as per agreed limits
Applicant’s Specifications & Qualification:
• Excellent customer service skills
• Excellent verbal communication skills in Japanese
• Passionate towards serving the customer and displays high levels of customer obsession
• Open to work in rotational and night shifts
• Candidate must be college or vocational school graduates or possess comparable work experience
Key Highlights of the Requirement:
Language Requirement: Native Japanese speakers or JLPT N1 certified candidates (JLPT N2 will not be acceptable)
Global sourcing is open — candidates can be based anywhere in the world
Visa support will be provided for eligible candidates
Education:
High School Graduate: Requires at least 7~8 years of working experience.
Vocational College Graduate: Requires at least 4~5 years of working experience.
University Graduate/ To be Graduated in 2026: No working experience will be acceptable.
Assessments:
JP LAT (Attached)-> answer sheet is provided
Typing test link: https://10fastfingers.com/typing-test/japanese
Hiring approach:
Candidates must complete the 2 assessments and typing test (screenshot of the score is required)
RMG Pre-screening
Ops round (1 ~ 2 rounds)
VISA processing timeline: 3~4 months post selection and submission of relevant documents
For Expats Employment VISA, 1 way flight ticket and 1 week hotel accommodation cost is reimbursed.
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
1 - 3 Year(s)
RM 3 - RM 9 Thousand p.m
Selangor, Malaysia
Healthcare Interpretation Support
Gratitude Inc1 - 5 Year(s)
Confidential
Selangor, Malaysia
2 - 3 Year(s)
RM 5 - RM 9 Thousand p.m
Selangor, Malaysia
1 - 4 Year(s)
Confidential
Kuala Lumpur, Malaysia
2 - 4 Year(s)
Confidential
Johor, Malaysia
Accounts Payable Analyst- Japanese Speakers
Gratitude Inc2 - 5 Year(s)
RM 12 - RM 14 Thousand p.m
Selangor, Malaysia
1 - 3 Year(s)
RM 3.5 - RM 4.5 Thousand p.m
Selangor, Malaysia
Job Title: Accounts Payable Analyst Japanese Speaker
Gratitude Inc2 - 12 Year(s)
RM 12 - RM 13 Thousand p.m
Kuala Lumpur, Malaysia
3 - 5 Year(s)
Confidential
Kuala Lumpur, Malaysia
Enterprise Sales Executive
Gratitude Inc2 - 3 Year(s)
RM 5 - RM 9 Thousand p.m
Selangor, Malaysia