Customer Service Advisor

Gratitude Inc

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2 months ago

Customer Service Advisor

2-3 Year(s)

3 - 4 Thousand p.m

Kuala Lumpur (kl sentral)

Job Description

Key Skills

Customer Service International Call Centre Customer oriented Call Centre skills Customer Care

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Title - Customer Service Advisor

DOJ - 22nd July and 5h Aug

Location - KL Sentral

Salary - Upto 4100 MYR plus 500 complexity allowance

POSITION SUMMARY:

The Client Service Associate is to help support advertisers worldwide through chat, email, and callbacks.

DUTIES AND RESPONSIBILITIES:

• Understand customer enquiries and respond via applicable channels: email, chat, and call backs

• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel

• Manage customer escalations and ensure that these are answered, tracked, and escalated as required

• Perform all procedures accurately, including following documented call flows, work processes,

data entry requirements, and complaint management processes

• Ensure all SLAs are met accordingly

• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfied

• Provide a high level of professionalism and competent customer service

• Able to communicate effectively with customers in a friendly and polite manner following the processes

• Able to read, write, and speak fluently and spontaneously in both English and, for native speakers, in their native language

Role

Customer Service Executive

Timings

Day Shift (Permanent)

Industry

IT-Hardware & Networking

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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