Job Tite - Customer Service Advisor (Mandarin Speaker)

Location - Kuala Lumpur.

DOJ - 12th Aug (Immediate Joiner)

Salary - 3900MYR

Shifts - 9am to 9pm (rotational dayshifts)

2 years of BPO/Customer Service Experience.

4 years strong CS experience in BPO Industry, Airline/Booking experience is a plus.

Must be Mandarin and English speaker

• Answer incoming calls in a timely manner

• Identify customers’ needs, clarify information, research every issue and provide

solutions and/or alternatives

• Build sustainable relationships and engage customers by taking the extra mile

• Keep the customer’s privacy and protect customer information

• Meet personal/team qualitative and quantitative targets

• Handle simple to difficult inquiries in a given span of time

• Manage different types of callers in a given span of time

• Achieve the given metrics in accordance to the center’s commitment to client

• Manage and resolve customer complaints

• Identify and escalate issues to supervisors