Customer Service Executive | E-Hailing | Delivery Support | Customer Service | Call Center | Johor Bahru

Gratitude Inc

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1 day ago

1-5 Year(s)

Johor

Job Description

Key Skills

Customer Service Bahasa english Bahasa Speaker Bahasa Language

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About the Role

We're hiring Customer Service Executives for an E-Hailing & Delivery Support Project. This role is ideal for candidates with strong customer service, call center, inbound support, and communication skills who are passionate about delivering excellent customer experiences.

You will be responsible for assisting customers with inquiries, complaints, feedback, and service-related concerns while ensuring a high level of customer satisfaction and meeting performance targets.

Key Responsibilities

Handle inbound customer calls related to general inquiries, complaints, feedback, and service requests.
Provide accurate information and effective resolutions to customer concerns.
Deliver exceptional customer service while maintaining professionalism and empathy.
Meet quality, productivity, KPI, and SLA targets.
Accurately document customer interactions and follow established processes.
Work collaboratively with team members to achieve operational goals.
Maintain high standards of customer satisfaction and service excellence.

Qualifications

Completed SPM, UEC, or IGCSE qualification.
Good command of Bahasa Malaysia and English (Reading, Writing, and Speaking).
Strong verbal communication and customer service skills.
Basic computer literacy and typing proficiency.
Ability to work in a fast-paced customer service environment.

Benefits

Basic Salary
Monthly Allowance:
Shuttle service provided.
Opportunity to build a career in the customer service and BPO industry.

Eligibility (Non-Negotiable)

SPM, UEC, or IGCSE qualification is mandatory.
Must be able to communicate in Bahasa Malaysia and English.
Must be willing to work onsite in Johor Bahru.
Must be willing to work 24-hour rotational shifts, including weekends and public holidays.
Minimum typing speed of 25 WPM with 100% accuracy is required.
Your CV should clearly highlight your education, language proficiency, customer service experience (if any), and current location. Profiles that meet the mandatory requirements will be prioritized for screening.

Apply now by sharing your updated CV along with your Current Location, Current/Expected Salary, Notice Period, and availability to work in Johor Bahru.

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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