Customer Service Executive (English Speakers) E-Hailing Singapore Market
Gratitude IncCustomer Service Executive (English Speakers) E-Hailing Singapore Market
Job Description
Key Skills
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Job Title: Customer Service Executive – E-Hailing (Singapore Marke
Work Location: Johor Bahru, Malaysia
Work Setup: Onsite
Shift: 24/7 Rotational Shift
Employment Type: Permanent
Working Days: 6 Days a Week
Interview Mode: Walk-in
Job Description
We are hiring Customer Service Executives to support the Singapore E-Hailing Market. The ideal candidate will provide excellent customer service by handling inbound customer inquiries, resolving complaints, and delivering accurate information while meeting service quality standards.
Key Responsibilities
Handle inbound customer calls related to general inquiries, complaints, feedback, and service-related issues.
Deliver accurate information and provide excellent customer service.
Resolve customer concerns efficiently while ensuring customer satisfaction.
Meet individual and team KPIs and Service Level Agreements (SLAs).
Maintain professionalism and quality in every customer interaction.
Work collaboratively with team members to achieve operational goals.
Eligibility Criteria
Open to Local Malaysians only.
Completed SPM, UEC, or IGCSE.
Good command of English (Reading, Writing & Speaking).
Customer service experience is preferred.
Willing to work onsite in Johor Bahru.
Willing to work 24/7 rotational shifts, including weekends and public holidays.
Minimum typing speed of 25 WPM with 100% accuracy.
Benefits
Shuttle Service Provided
Training Provided
Career Growth Opportunities
Pre-Screening Questions
Have you completed SPM, UEC, or IGCSE?
How many years of customer service experience do you have, particularly in an international account?
Please describe your English proficiency.
What is your nationality?
What is your current location?
Are you willing to work onsite in Johor Bahru?
Are you willing to work 24/7 rotational shifts, including weekends and public holidays?
What is your current/last drawn salary?
Are you comfortable with a salary of MYR 2,100 Basic + MYR 700 Allowance?
Role
Customer Service Executive
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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