Live Sales Agent (Customer Service)
Gratitude IncLive Sales Agent (Customer Service)
Job Description
Key Skills
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Location: Damansara Uptown, Imazium, Petaling Jaya, Selangor
Work Setup: Onsite
Schedule: Monday to Friday, 8:00 AM to 5:00 PM
Start Date: ASAP
KPI Incentive: RM 250, based on performance
Job Summary
We are hiring a Live Sales Agent (Customer Service) with strong Cantonese, Mandarin, and English communication skills. The role combines customer service, ecommerce sales, lead generation, and technical support for international customers.
Key Responsibilities
Handle inbound customer inquiries and sales calls while meeting call center KPIs and sales targets.
Assist customers with online purchases by providing step-by-step guidance or creating customized shopping carts.
Generate and submit sales leads through the CRM when customers are unable to complete purchases online.
Handle basic support and billing inquiries and direct customers to the appropriate support channels.
Communicate effectively with customers from the USA, Australia, Europe, Hong Kong, Taiwan, China, and other markets.
Use CRM tools to manage customer interactions, sales leads, and account information.
Apply solution-selling techniques to identify customer needs and recommend suitable products or services.
Qualifications
Minimum 1 year of BPO, Call Center Customer Service, or Sales experience.
B2 English proficiency or higher, with strong verbal and written communication skills.
Fluent in Cantonese and Mandarin.
Comfortable handling approximately 90% English-language support and a Cantonese/Mandarin customer queue.
Strong customer service, sales, communication, and problem-solving skills.
Experience using CRM systems.
Willing to work onsite in Petaling Jaya. Remote work is not available.
Preferred Qualifications
Experience as a Sales Representative or Sales Agent in a call center/BPO environment.
Experience in SaaS, Cloud, Platform, or Cloud PBX sales.
Experience using Salesforce CRM.
Knowledge of solution selling and consultative sales techniques.
Understanding of technology products and services.
Salary & Benefits
RM 4,000 - RM 4,500 Basic Salary
RM 250 KPI Incentive, based on performance
Public Holiday Double Pay
Free Meal Per Day
Role
Account Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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