ORDER MANAGEMENT SPECIALIST-JAPANESE SPEAKING
Gratitude IncORDER MANAGEMENT SPECIALIST-JAPANESE SPEAKING
Job Description
Key Skills
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Job Scope:
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Job Description
Serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for order management validation.
Client Details
Our client is a globally recognized organisation and due to expansion plans they are currently seeking one who serves as the primary point of contact for field sales, counter, sales planner, commercial, and distribution teams for order management validation.
Description
- Review open order reports daily (import into spreadsheets to analyze), communicate and recommend decisions
- Proactive management with commercial team to alert on out-of-stock situations
- Alert commercial team of inventory status including counter inventory
- Inform commercial team and retailers of Customer purchase order (PO) errors and summarize EDI transmission errors (encompassing inactive/discontinued products, incorrect SRPs etc.) to improve retailer service level
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Profile
- Preferably university graduate with 2-3 years of working in an SSC environment with prior experience in Customer Service
- Proficient in Japanese and English in both written and spoken
- Retail or related industry experience
- Problem solving and critical thinking skills
- Attention to detail and the ability to work independently
- Excellent customer service skills and the ability to work with diverse personalities/cultures across the region
- Ability to change focus when needed, while making regular progress on assigned work/projects
- Detail-oriented, organized and an ability to prioritize and manage workflow
- Excellent verbal, written, and interpersonal communication skills
- High degree of professionalism when dealing with customers and colleagues
- Creates an accountability and "own it" culture
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Job Offer
- Attractive remuneration package
- Be part of a globally recognized organisation
- Enhance your skills in order management
- Understand the retailers' process for their POs and routing approvals, including delivery or order cut-off timelines. Communicate with retail buying offices to adjust PO ship and cancel windows to enable shipments. Consider all aspects to align with Retailer/ ship schedules
- Process approved returns orders
You can also Whatsapp us at +601123062671 for more Details
Role
Accounts Executive/Accountant
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Non-Voice
Functional Area
Accounting / Tax / Company Secretary / Audit
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