Customer Service Executive

Gratitude Inc

447 Views

1 month ago

Customer Service Executive

1-2 Year(s)

2 - 3 Thousand p.m

Johor (Johor Bahru)

Job Description

Key Skills

Customer Relations customer service analyst Customer oriented Customer service advisor Customer Acquisition

Be the first to apply for this job. Apply now

Job Title : Customer Service Executive (E-Hailing Singapore Market) local Malaysians only

Qualification: Completed with SPM, UEC, ICGSE certificate

Language: English Speaking (Read, Write & Speak)

Salary - 2100 MYR Basic + Allowance 700 MYR

Location - Johor Bahru

Job Description:

-Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company’s products

-Exceeding customer expectation in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA.

-Proficiency in English Communication (Speak, Read, Write)

-Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedback and other raising issue related to the company’s products.

-Exceeding customer expectation in terms of customer service & accurate information.

-Working in a team to achieve the required KPI elements and SLA.

Working days- 6

Shuttle service provided- Yes

Typing Score-Typing Speed 25, Accuracy 100%, Net Speed 25

Working Shift - 24 Hours Rotational

(Compulsory working on Public Holidays and Weekends)

Interview mode- Walk in

Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.