Customer Service Executive | E-Hailing Support | English | Johor Bahru
Gratitude IncCustomer Service Executive | E-Hailing Support | English | Johor Bahru
Job Description
Key Skills
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Location: Johor Bahru, Malaysia
Work Setup: Onsite
Work Schedule: 6 days/week | 24/7 Rotational Shifts (including weekends & public holidays)
About the Role
We're looking for Customer Service Executives to support the Singapore E-Hailing market. In this role, you'll handle inbound customer inquiries, resolve concerns efficiently, and deliver excellent customer service while meeting team KPIs and service level agreements (SLAs).
Qualification
Completed SPM, UEC, or IGCSE
Strong English communication skills (reading, writing, and speaking)
Customer service experience in an international account is an advantage
Typing speed of 25 WPM with 100% accuracy
Willing to work onsite in Johor Bahru
Amenable to 24/7 rotational shifts, including weekends and public holidays
Benefits
Shuttle service provided
Opportunity to support a leading Singapore E-Hailing account
Career growth in a dynamic customer service environment
Eligibility
Candidates must meet the required educational qualification and English proficiency.
Must be willing to work onsite in Johor Bahru on a rotating schedule.
Apply Now
If your profile reflects the non-negotiable qualifications, send your updated CV for review.
Please include the following details:
Educational Attainment (SPM/UEC/IGCSE)
Years of Customer Service Experience (International Account)
English Language Proficiency
Nationality
Current Location
Willingness to work onsite in Johor Bahru
Willingness to work 24/7 rotational shifts (6 days/week)
Current/Last Salary
Salary Expectation
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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