Customer Service Executive- English and Bahasa

Gratitude Inc

1799 Views

2 months ago

Customer Service Executive- English and Bahasa

1-3 Year(s)

2 - 3 Thousand p.m

Kuala Lumpur (Kuala Lumpur)

Job Description

Key Skills

Customer Service Bahasa english Social media skills

2 candidate(s) have already applied for this Job. Apply now

Responsibilities:

As a Social Media and Community Engagement Specialist, you will play a crucial role in managing all social media interactions to enhance customer satisfaction and brand reputation. Your responsibilities will include:

Customer Service Excellence:
- Addressing customer service issues on various social media platforms, ensuring accurate information is provided, and cases are resolved promptly.
- Engaging customers on social media properties to foster positive interactions, including contests and content sharing.

Brand Sentiment Monitoring:
- Conducting social media monitoring to gauge brand sentiment and manage the online reputation effectively.

Community Forum Moderation:
- Moderating content and actively engaging with members on our community forum.

Issue Reporting:
- Identifying trending issues and promptly reporting them to the team leader for resolution.

Event Social Media Coverage:
- Assisting with social media coverage during events, both on-ground and remotely, including platforms like Facebook Live.

Ad-hoc Projects:
- Contributing to ad-hoc projects and tasks related to social media and customer care.

Content Management:
- Editing, proofreading, and distributing content across multiple channels to maintain a consistent brand voice.

Requirements:

Social Media Proficiency:
- Experience and in-depth knowledge of managing platforms such as Facebook, Twitter, Instagram, YouTube, and LinkedIn.

Multitasking Skills:
- Capability to handle 2 to 3 concurrent chat interactions during support.

Social Media Marketing Understanding:
- Familiarity with Social Media Marketing concepts is a strong plus point.

Independent Work:
- Ability to work independently and demonstrate initiative in handling tasks.

Communication Skills:
- Excellent English comprehension and writing skills (SPM or SPTM with at least B grade or Diploma).

Customer Service Experience:
- A minimum of 2-3 years of experience in customer service within the telecommunications industry is preferred.

Shift Flexibility:
- Ability to work rotating shifts, including weekends and public holidays.

Compensation: RM 2,100-2,400

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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