Customer Service Representative - Malay and Bahasa Speakers

Concentrix

1116 Views

17 hours ago

Customer Service Representative - Malay and Bahasa Speakers

1-5 Year(s)

Pulau Pinang

Job Description

Key Skills

Customer Service Bahasa Mandarin Malayalam

1 candidate(s) have already applied for this Job. Apply now

We are hiring a customer service representative to manage customer queries and complaints.

Key Responsibilities:

•   Maintaining a positive, empathetic, and professional attitude toward customers always.

•   Responding promptly to customer inquiries.

•   Communicating with customers through various channels.

•   Acknowledging and resolving customer complaints.

•   Knowing our products inside and out so that you can answer questions.

•   Processing orders, forms, applications, and requests.

•   Keeping records of customer interactions, transactions, comments, and complaints.

•   Communicating and coordinating with colleagues as necessary.

•   Providing feedback on the efficiency of the customer service process.

•   Managing a team of junior customer service representatives.

•   Ensure customer satisfaction and provide professional customer support.

Essential Skills, Knowledge, and Experience:

•   Bachelor’s Degree or at least a Diploma or equivalent in any discipline.

•   Must have Local Language Proficiency (reading, writing, speaking, and aural comprehension)

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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