Customer Service Specialist - Native Japanese

Gratitude Inc

1859 Views

2 months ago

Customer Service Specialist - Native Japanese

1-4 Year(s)

7 - 8 Thousand p.m

Kuala Lumpur (Kuala Lumpur)

Job Description

Key Skills

Customer Service Japanese language

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Professional Career Opportunity:

Are you a native Japanese speaker with proficiency in B2-level English? We are currently seeking a dedicated individual to join our team as a customer service specialist, focusing on the dynamic Japan market. The role is based in the vibrant KL Sentral area, offering a stimulating Monday-Friday work schedule from 6 a.m. to 6 p.m., comprising nine productive hours per shift.

Qualifications: To excel in this role, candidates must possess a minimum of 1 year of valuable experience in customer service. A diploma or higher educational qualification is a prerequisite, ensuring a foundation of knowledge and skills beneficial for this dynamic position.

Work Environment: Working in the heart of KL Sentral, you will be immersed in a professional setting that values excellence and customer satisfaction. The work schedule from Monday to Friday allows for a healthy work-life balance, promoting productivity and well-being.

Compensation and Benefits: The successful candidate can anticipate a competitive salary ranging from RM 8000 to RM 8200 per month, reflective of their skills and expertise in providing exceptional customer service. Additionally, a 3HC package further enhances the overall compensation structure, ensuring comprehensive well-being for our valued team members.

Start Date: Immediate Joiners Required

Key Responsibilities: As a customer service specialist, your role will be pivotal in ensuring customer satisfaction. Your responsibilities will include, but are not limited to, addressing customer queries, resolving issues, and providing timely and effective solutions. Your proficiency in both native Japanese and B2-level English will be crucial in delivering exceptional service and maintaining a positive customer experience.

Career Advancement: We believe in fostering the growth of our team members. The selected candidate will have opportunities for professional development, skill enhancement, and potential career advancement within our organization.

If you are passionate about delivering outstanding customer service, possess the required language proficiency, and thrive in a multicultural environment, we encourage you to seize this opportunity. Join us at the forefront of customer-centric excellence and embark on a fulfilling career journey as a Customer Service Specialist. Apply now to be considered for this exciting role.

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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