Live Sales Agent (Customer Service) - Cantonese
Gratitude IncLive Sales Agent (Customer Service) - Cantonese
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
ROLE: Live Sales Agent (Customer Service) - Cantonese
START DATE: ASAP
WORK SCHEDULE: Mon to Fri, 8am to 5pm
LOCATION: Damansara Uptown, Imazium ( Petaling Jaya, Selangor )
LANGUAGE: Cantonese + Mandarin + B2 English
QUALIFICATIONS:
●English proficiency at B2 level or higher (90% of support is handled in English, will need to handle customers from USA, Australia, Europe & etc)
●Ability to handle 10% of Cantonese & Mandarin language queue (will need to handle customers from Hong Kong, Taiwan & China)
●Minimum 1 year of experience in BPO Customer Service or Sales
●Willingness to work onsite – remote work is not available
JOB DESCRIPTION
Responsibilities:
● Call Center Sales Agent responsible for achieving call center metrics and driving sales ecommerce revenue for clients.
● Assist customers in purchasing client products online, by walking them step by step through purchase, or building a custom cart and sending the link to the customer for purchase.
● When customer is unable to purchase online, create sales lead in CRM to be serviced by sales team
● Triage support and billing inquiries and direct customers to the appropriate channels
Basic Skill Requirements:
● Understanding of technology industry
● Call center experience
● Utilize Customer Relationship Management (CRM) tool
Preferred Skill Requirements:
● Experience as a sales representative in a call center environment
● Direct SaaS/Cloud/Platform selling experience
● Direct Cloud PBX Product selling experience
● Salesforce CRM experience preferred
● Knowledge of solution-selling techniques
Role
Customer Service Executive
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Get the Best Jobs
on your Fingertips
Similar Jobs
0 - 1 Year(s)
RM 1.8 - RM 1.9 Thousand p.m
Johor, Malaysia
Welding Technician (MIG)
Gratitude Inc1 - 3 Year(s)
RM 2 - RM 2.4 Thousand p.m
Sabah, Malaysia
3 - 5 Year(s)
RM 2.4 - RM 2.7 Thousand p.m
Selangor, Malaysia
Accounts Payable Analyst- Japanese Speakers - OHD
Gratitude Inc2 - 4 Year(s)
RM 12 - RM 13 Thousand p.m
Selangor, Malaysia
SAP HCM Consultant (Jr/Mid/Sr), Germany. Hybrid
Startek BPO Sdn Bhd3 - 7 Year(s)
Confidential
Johor, Malaysia
Associate Customer Support (Japanese Language)
Gratitude Inc4 - 8 Year(s)
RM 8 - RM 10 Thousand p.m
Selangor, Malaysia
Machine Operator (Bend – CNC Press Brake)
Gratitude Inc3 - 7 Year(s)
RM 2 - RM 2.4 Thousand p.m
Selangor, Malaysia
2 - 3 Year(s)
Confidential
Selangor, Malaysia
2 - 3 Year(s)
RM 5 - RM 9 Thousand p.m
Selangor, Malaysia
2 - 5 Year(s)
RM 12 - RM 13 Thousand p.m
Selangor, Malaysia