Mandarin Speaking Customer service Officers

Gratitude Inc

1944 Views

2 months ago

Mandarin Speaking Customer service Officers

0-2 Year(s)

3 - 4 Thousand p.m

Pulau Pinang (Georgetown)

Job Description

Key Skills

Mandarin Proficient in the Mandarin language

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Urgently hiring for Mandarin-speaking Customer Service Officers.

George Town ,Penang

RM 2,800 - RM3,300

Rotational Shift

Qualifications

Education background:

• A bachelor's degree or at least a diploma or equivalent in any discipline.

• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions

Work experience:

• A minimum of 6 months of work experience in customer support in any industry.

• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field

• Call centre experience is not a must' but would be a distinct advantage.

Required interpersonal skills:

• Customer service orientation.

• Customer results and solutions are focused.

• Customer Expectations Management.

• Active listening skills.

• Ability to handle queries and objections in a professional manner.

• Being passionate about communication and interacting with people is key to success in this role.

• Be able to receive continuous feedback and work in a fast-paced working environment.

• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement.

• Emotional intelligence and the ability to stay calm when customers are stressed or annoyed.

• Good reasoning and analytical skills.

• Be able to demonstrate critical thinking, a proactive attitude, and composed communication in challenging situations.

• Must be able to speak, read and write in Mandarin

Technical Skills:

• Minimum typing speed of 40 wpm with a 90% accuracy score.

• Computer-literate and fully conversant in Microsoft Windows and Microsoft Office

Role

Customer Service Executive

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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