Accounts Receivable - Billing Analyst (B2B CSR) | URGENT
Gratitude IncAccounts Receivable - Billing Analyst (B2B CSR) | URGENT
Job Description
Key Skills
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Job title: Accounts Receivable - Billing Analyst
Work set up: Work Onsite (Pasay and Taguig)
Work shift: Shifting
Salary: PHP 20,000 to PHP 27,000
Start date: ASAP
An AR Billing Analyst will support the client’s customers to identify and resolve billing issues, reconcile accounts, and perform manual transaction data entries. A successful individual in this role will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The ideal candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail.
This role will require the successful candidate to:
• Partner with stakeholders to ensure participating customers realize intended benefits. An effective candidate will be a creative problem solver, committed to the team, and able to work around obstacles. The analyst will support customer inquiries and contribute toward immediate resolution as well as longer-term solutions
• Support monthly billing processes between multiple internal teams by auditing billing data, providing data management and data entries
• Understand the client’s billing processes to provide guidance to internal stakeholders, identify defects and drive resolution.
• Proactively identify and implement operational improvements, enhancements, and system
customizations that meet business requirements.
• Actively seek solutions to business/customer needs and suggest innovative solutions on behalf of the customer experience
• Support recurring and ad hoc reporting for various internal/external stakeholders
• Escalating when appropriate to direct manager and/or senior leaders
Qualifications:
• Graduate of a Bachelor’s Degree.
• Prior experience of at least 2 years in Accounts Receivable or Finance & Accounting role as an Analyst or worked in a BPO industry catering to customer needs is required.
• Excellent verbal and written communication skills, with a strong customer service focus
• Detail oriented and with problem solving skills
• Experience with Netsuite and/or Oracle a plus.
• Should be amenable to attend for online interviews
Recruitment Process: (Virtual/Online)
o Initial Interview
o English Proficiency Exam and Email Assessment
o Operations Interview
o Client Interview
Role
Billing Specialist
Timings
Rotational Shifts (Contract To Hire)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
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