ACTIVE) USRN Training Program Manager (Hartford Account)_TWHF | Non-Voice
Gratitude IncACTIVE) USRN Training Program Manager (Hartford Account)_TWHF | Non-Voice
Job Description
Key Skills
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Job title: USRN Training Program Manager
Account: Hartford Account
Work set-up: Temporary WFH
Work schedule: Shifting
Qualifications:
• At least 1 year of recent & pertinent clinical/hospital or similar experience.
• At least 2 years of Utilization Management experience.
• At least 2 years of recent & pertinent supervisory or managerial experience.
• Graduate of accredited Registered Nursing Program or a Doctor of Medicine degree with current, unrestricted license as RN or MD in the Philippines and/or US, with experience in Utilization Review, Utilization Management, Coding, Back office, Organizational Development, and other CPO related processes.
• Experience in effective knowledge transfer using Kirkpatrick Learning Effectiveness; teaching credentials or certification a plus.
• Strong clinical background in orthopedics, emergency room, intensive care, neurology, occupational medicine, or rehabilitation useful.
• With at least 1 year of trainer experience in a CPO/ BPO environment.
• Management or supervisory skills and Microsoft environment skills.
Certificate/Credentials:
• USRN (Any state)
Recruitment Process:
• Validation
• Talkpush profile creation
• HR Interview
• Hiring Manager Interview
• Onboarding
Role
Training Manager
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Temporary WFH
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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