Gratitude Inc banner
MyGlit Jobs |  Jobs |   Assistant Manager - Transactional Quality in Mumbai & Delhi

Assistant Manager - Transactional Quality

Gratitude Inc
253 Views
3 weeks ago

Assistant Manager - Transactional Quality

3-5 Year(s)
45 - 65 Thousand p.m
Manila (Eastwood quezon city)
Manila (Eastwood quezon city)

Job Description

Key Skills

Travel Processes bpo GDS tool

Be the first to apply for this job. Apply now

RESPONSIBILITIES




  • Provides day to day direction to Lead Associates.

  • Ensures compliance to contractual deliverables and address team level issues.

  • Attend client calls and send out quality findings to stakeholders.

  • The assistant manager will be responsible in ensuring that lead quality leads are scheduled accordingly based on operational needs.

  • Review and approve the sampling strategy that suits the business requirement.

  • Decide on the Calibration Process and Variance Target.

  • Create and review the Quality Standard Document and ensure adherence to same.





QUALIFICATIONS:




  • Bachelor’s Degree /Post Graduate /MBA

  • Amenable to work onsite in Eastwood

  • 3 Years Plus transactional experience & Should have at least 1 year experience in Quality Team Lead Role.

  • Must have at least 2 years’ experience working to corporate travel and leisure domain.

  • GDS skill on one and more GDS (Worldspan, Sabre, Galileo, Amadeus and Apollo).

  • Excellent Communication and Analytical skills.

  • Domain Expertise in Power Point Designing, Content Designing & Transactional Quality,

  • Knowledge of QC tools (Pareto, Cause & Effect Diagram and Control Charts etc.).

  • Understanding of end-to-end processes and appreciation of critical parameters.

Role

Lead Assistant Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

MyGlit Jobs |  Jobs |   Assistant Manager - Transactional Quality in Mumbai & Delhi

Samson Owolabi

Recruiter - Gratitude Inc

NA, nigeria

0+ Followers

500+ Posts

Interview Tips

  • Giving the VNA round?
  • What are the most important skills you acquired as a Soft Skills/VNA trainer?
  • How would you handle an irate customer?

Get the Best Jobs
on your Fingertips

Similar Jobs

0 - 1 Year(s)

Order Management/Billing/Invoicing billing process CSR

200 - 300 Thousand p.m

Manila (Taguig), Philippines

MyGlit Jobs |  Jobs |   US RPO recruiter in Mumbai & Delhi

US RPO recruiter

Gratitude Inc

2 - 10 Year(s)

IT Recruitment Recruitment recruiter

Confidential

Manila, Philippines

0 - 1 Year(s)

Call Center BPO Call center

20 - 50 Thousand p.m

Manila (Alabang Muntinlupa City), Philippines

1 - 2 Year(s)

Education and Training

45 - 65 Thousand p.m

Manila, Philippines

1 - 2 Year(s)

Technical Support

20 - 30 Thousand p.m

Manila, Philippines

0 - 11 Year(s)

Inbound BPO BPO Voice Process BPO Skills

20 - 25 Thousand p.m

Manila, Philippines

5 - 6 Year(s)

Full Stack Developer Full Stack Development

160 - 200 Thousand p.m

Manila, Philippines

2 - 5 Year(s)

Recruitment recruiter BPO Recruitment

30 - 55 Thousand p.m

Manila, Philippines

0 - 1 Year(s)

good communication skills Good analytical skills

15 - 35 Thousand p.m

Manila, Philippines

1 - 2 Year(s)

Technical Support

20 - 30 Thousand p.m

Manila, Philippines