B2B Collections Associate | Accounts Receivable | Order to Cash (O2C) | Taguig

Gratitude Inc

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2 days ago

B2B Collections Associate | Accounts Receivable | Order to Cash (O2C) | Taguig

2-5 Year(s)

Manila (Taguig)

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Job Description

Key Skills

Oracle SAP Order to Cash Strong knowledge of Accounts Receivable / Order to Cash process B2b Collections

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Job Title : B2B Collections Associate | Accounts Receivable | Order to Cash (O2C) | Taguig

Job Description :

We are hiring a B2B Collections Associate with strong experience in Accounts Receivable (AR), Business-to-Business Collections, Order-to-Cash (O2C), invoice reconciliation, and dispute resolution.

The role involves managing customer accounts, following up on overdue invoices, resolving payment issues, coordinating with internal teams, and supporting collections for a global customer portfolio.

Location: Aura, Taguig
Work Setup: Onsite
Shift: Night Shift
Experience: 2–5 Years

Key Responsibilities

Manage assigned B2B customer accounts and AR aging portfolios.
Conduct collections through phone calls and emails.
Follow up on overdue invoices and payment commitments.
Manage dunning activities and Promise-to-Pay (PTP) follow-ups.
Investigate payment delays and resolve billing and account disputes.
Perform account reconciliation and maintain accurate customer records.
Coordinate with Billing, Sales, Cash Application, and other internal teams.
Support AP portal activities, invoice submissions, vendor setup, and PO-related issues.
Maintain detailed collection notes and customer correspondence.
Escalate critical accounts and disputes according to governance procedures.
Meet productivity, quality, SLA, and collection targets.

Required Qualifications

Bachelor's degree in Commerce, Finance, Accounting, or a related field.
2–5 years of experience in B2B Collections, Accounts Receivable, or Order-to-Cash (O2C).
Strong experience in AR aging, collections, reconciliations, and dispute management.
Knowledge of dunning processes and Promise-to-Pay (PTP) management.
Experience with ERP systems such as NetSuite, SAP, Oracle, or similar platforms.
Strong MS Office and analytical skills.
Excellent English communication skills with CEFR C1 proficiency or equivalent.
Strong negotiation and stakeholder management skills.
Willing to work onsite in Taguig on a night shift schedule.

Required Skills

B2B Collections
Accounts Receivable (AR)
Order-to-Cash (O2C)
Account Reconciliation
Dispute Resolution

Important Notes

Work Location: Aura, Taguig
Work Setup: Onsite
Shift: Night Shift / US Shift
Experience: 2–5 Years
Former Teleperformance employees are not eligible for rehire, directly or through a third party.

Role

Accounts Receivable

Timings

Night Shift (Permanent)

Industry

Accounting / Finance

Work Mode

Work from office

Process

Semi-Voice

Functional Area

Accounting / Tax / Company Secretary / Audit

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