Banking CSR - Concentrix IT Park - Onsite - 6 Months BPO Exp

Gratitude Inc

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19 hours ago

Banking CSR - Concentrix IT Park - Onsite - 6 Months BPO Exp

0-15 Year(s)

₱ 18 - ₱ 20K p.m

Job Description

Key Skills

Call Center Inbound BPO BPO Voice Process International Call Centre BPO Call center Call centre voice BPO call centre

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Banking CSR - Account Opening - Concentrix IT Park - Onsite - 6 Months BPO Exp

Location: Concentrix IT Park, Cebu - Onsite

Work Setup: Onsite - Shifting

Salary: Competitive + Benefits

About The Role:

Great opportunity for candidates with BPO experience! We are looking for Financial Customer Service Representatives to support Account Opening for banking / financial customers at Concentrix IT Park, Cebu. This role is open to High School graduates with at least 6 months BPO experience.

Job Details:

Role: Financial CSR - Account Opening

Location: Concentrix IT Park, Cebu - Onsite

Work Setup: Onsite

Salary: Competitive Salary + Benefits Package

Benefits:

- Competitive salary and career growth opportunities

- Supportive team culture with training and development

- Hands-on experience in the financial services industry

Responsibilities:

- Respond to customer inquiries about financial accounts and account opening via phone, chat, and email

- Assist with billing, transactions, and general account-related concerns

- Deliver accurate information and outstanding customer service

- Properly log all interactions and resolutions

- Work with internal teams to ensure timely issue resolution

- Consistently meet quality, productivity, and CSAT goals

Qualifications:

- At least High School / Senior High School Graduate, College Undergraduate, or College Graduate

- Minimum 6 months BPO / Call Center experience required

- Good English communication skills

- Customer-focused and willing to work onsite in IT Park, Cebu

- Amenable to shifting schedule

Role

Account Manager

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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