Build Financial Services Expertise Through Product Training
Gratitude IncBuild Financial Services Expertise Through Product Training
Job Description
Key Skills
11 candidate(s) have already applied for this Job. Apply now
We're looking for a Card Services Product Trainer to deliver impactful training for frontline teams supporting Financial and Commercial Card Services. This role combines product knowledge, training delivery, coaching, compliance, and performance analytics to build operational readiness and improve customer outcomes.
Qualifications
- 3–5 years of overall BPO experience
- Minimum 2 years of Card Services Product Trainer experience in a BPO environment
- Experience must be in Card Services; Collections, Insurance, and Fraud experience alone will not qualify
- Strong knowledge of Financial/Commercial Card Services, financial terminology, product workflows, and compliance
- Experience with LMS, e-learning tools, MS Office/Google Workspace, and training performance metrics
- Strong facilitation, communication, coaching, analytical, and presentation skills
- Bachelor's degree in Business, Finance, Education, Communications, or a related field
Eligibility
- Location: Alabang, Muntinlupa
- Work Setup: Onsite
- Shift: Rotational/Night Shifts
- Candidates with relevant Genpact financial services/card services experience are encouraged to apply
Submit your updated CV, ensuring your Card Services training experience, financial services domain expertise, facilitation skills, and relevant systems/tools are clearly reflected. Only candidates meeting the mandatory requirements will be considered.
Role
Account Manager
Timings
Day Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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