Business Intelligence Manager – Workforce Management (WFM)

Gratitude Inc

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2 weeks ago

Business Intelligence Manager – Workforce Management (WFM)

1-2 Year(s)

₱ 80 - ₱ 110K p.m

Manila (Taguig)

Job Description

Key Skills

Business Intelligence Workforce Management bpo team leadership Leading or mentoring programming languages AI tools tech stack, programming languages

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JOB TITLE: Business Intelligence Manager – Workforce Management (WFM)

LOCATION: McKinley 6, McKinley Hill, Fort Bonifacio, Taguig City
WORK SETUP: Hybrid
WORK SHIFT: Shifting schedule
SALARY: PHP 80,000 – 110,000 package

Role Overview

An experienced specialist in Business Intelligence with a thorough understanding of related disciplines, driving the development of new solutions for programs, complex projects, processes, or activities. Serves as the final decision-maker in the area, coaching, mentoring, and training others. Leads a team of specialists with full employee lifecycle responsibility, ensuring appropriate policies, processes, and standards support the department's short- to medium-term tactical direction.

Key Responsibilities

Drive development of new BI/WFM solutions for programs, projects, and processes
Serve as final decision/opinion maker within the BI/WFM discipline
Coach, mentor, and train team members
Ensure implementation of short- to medium-term activities aligned with departmental strategy
Develop and implement appropriate policies, processes, and standards
Lead a team of specialists with full employee lifecycle responsibility

Qualifications (Non-Negotiable)

Knowledge in using OpenAI Codex, Claude Co-work/Code, or any AI initiative
Knowledge of tech stack and programming languages
At least 1–2 years of experience in a managerial role (Business Intelligence)

Recruitment Process

Validation
Interview with Hiring Manager

Pre-Screening Questions

How many years of BI managerial experience do you have?
What AI tools have you used professionally?
What programming languages/tech stacks are you proficient in?
How many people have you managed?
Are you amenable to the salary, hybrid setup, shifting schedule, and McKinley location?
What is your last drawn salary?
What is your expected salary?

Skills tags to add:

Business Intelligence
Workforce Management (WFM)
AI Tools (OpenAI Codex / Claude Co-work / Claude Code)
Programming Languages / Tech Stack
Team Leadership & Mentoring
BPO

Role

WFM

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Benedicta Ekeh

Recruiter - Gratitude Inc

NA, nigeria

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