Card Services Product Trainer – Financial Program

Location: Alabang, Muntinlupa | Setup: Onsite

Schedule: Shifting / Rotational / Night Shift

Salary: ₱30,000–₱40,000 package | Up to ₱45,000 negotiable

Hiring: 5 slots

Join Our Financial Services Training Team!

We’re looking for an experienced Card Services Product Trainer to deliver impactful training programs for frontline teams supporting Financial/Commercial Card Services.

Key Responsibilities

Facilitate New Hire Training, upskilling, and cross-skilling programs.
Develop training materials, assessments, job aids, and mock scenarios.
Provide nesting, floor support, coaching, and real-time assistance.
Track training performance, quality, CSAT, AHT, FTR, and attrition.
Conduct Training Needs Analysis and ensure compliance with client standards.

Qualifications

3–5 years BPO experience
At least 2 years as a Trainer handling Card Services in a BPO environment.
Strong background in Financial/Commercial Card Services — Collections, Insurance, and Fraud experience alone will not qualify.
Bachelor’s degree in Business, Finance, Education, Communications, or related field.
Experience with financial platforms, LMS, MS Office/Google Workspace, and training tools is a plus.
Excellent communication, facilitation, analytical, and coaching skills.
Willing to work shifting/rotational schedules.

⭐ Former Genpact employees are encouraged to apply!

Interested? Send your updated CV and apply now!

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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