Channel Support Specialist
Job Description
Key Skills
0 candidate(s) have already applied for this Job. Apply now
Role: Channel Support Specialist
Account: Mandarin (Open to native and non-native)
Salary: 120k
Set up: Onsite Taguig
Job Description:
• Serve as the primary point of contact for channel partners, providing support and addressing their inquiries and resolving issues promptly.
• Conduct regular audits to identify competency gaps and propose improvements.
• Monitor channel partner performance and provide feedback to drive continuous improvement.
• Collaborate with internal teams to ensure partners have the resources they need.
• Collaborate with internal teams to identify training programs to enhance partner capabilities.
• Support the execution of channel marketing activities, including trade shows, online campaigns, and events.
• Maintain detailed records of partner interactions and support activities.
• Assist in the creation and maintenance of partner enablement materials.
Qualification/Skills:
• 2 to 3 years' experience in a support role in a B2B environment.
• At least 1 year experience in Account Management
• Strong communication and interpersonal skills.
• Proficiency in CRM software and Microsoft Office Suite.
• Excellent problem-solving skills and attention to detail.
• Knowledge of industry trends in cybersecurity
• Excellent verbal and written communication skills in Mandarin
Good to have:
• Experience in partner enablement or channel support.
• Project management skills
Role
Any Other
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Functional Area
Any Other
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
Similar Jobs
Quality Assurance Assistant Manager
Gratitude Inc3 - 5 Year(s)
Confidential
Manila, Philippines
Senoir Workshop Designer and Facilitator
Gratitude Inc5 - 10 Year(s)
70 - 75 Thousand p.m
Manila, Philippines
2 - 17 Year(s)
30 - 35 Thousand p.m
Manila, Philippines
Healthcare Account
Gratitude Inc0 - 2 Year(s)
10 - 20 Thousand p.m
Manila, Philippines
Operation Manager Utilization Management USRN
Gratitude Inc1 - 10 Year(s)
150 - 180 Thousand p.m
Manila, Philippines
SAP Order To Cash OTC Lewd
Gratitude Inc8 - 10 Year(s)
140 - 150 Thousand p.m
Manila, Philippines
Urgent hiring retail account without BPO experience
Gratitude Inc0 - 1 Year(s)
15 - 25 Thousand p.m
Manila, Philippines
Spanish Bilingual CSR -WNS Company
Gratitude Inc2 - 17 Year(s)
95 - 100 Thousand p.m
Manila, Philippines
MASS HIRING FOR CUSTOMER SUPPORT BPO (QC)
Gratitude Inc0 - 10 Year(s)
15 - 35 Thousand p.m
Manila, Philippines

