Chat/Email support

Gratitude Inc

748 Views

3 months ago

Chat/Email support

0-1 Year(s)

120 - 130 Thousand p.m

Manila (Mandaluyong)

Job Description

Key Skills

english Korean Language typing skills Korean Bilingual Filipino Citizen Strong communication and interpersonal skills

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Account: Spotify

Location: Sutherland Shaw Mandaluyong, Philippines

Set up: Onsite

Qualifications:

•   Nationality: Filipino and Foreigner (Visa: SRRV or Marriage Visa)

•   Education: At least High school graduate

•   Communication Skills: Fluent in English (B2 level) and Korean (read, write, & speak)

Total Package: PHP 127,500 – PHP 129,550

•   Basic Salary: 23,500 – 25,500

•   Total allowances: 4,050

•   Premium Pay: 120,000

Assessments:

•   Typing Test: 35 wpm /90% accuracy

•   SVAR: 59 B2 (Listening and Speaking)

•   Write X: 65 B2 (Email writing)

Job Description:

•   Research customer problems and deliver solutions

•   Deliver an experience to every customer, meeting Spotify’s service standards

•   Respond to 60-70 emails per day through template and long form email responses to customer email inquiries

•   Achieve and maintain required metrics and goals

•   Work pro-actively to ensure potential issues are escalated appropriately.

•   Work as part of the team to ensure the program floor is a positive and professional environment.

•   Provide support in projects and initiatives as and when required.

Role

Account Manager

Timings

Day Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

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