Chat/Email Support - Spotify Korean Urgently needed

Gratitude Inc

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4 months ago

Chat/Email Support - Spotify Korean Urgently needed

1-5 Year(s)

120 - 130 Thousand p.m

Manila (Mandaluyong)

Job Description

Key Skills

Korean typing skills Korean Bilingual b2 English Excellent verbal and written English communication skills

1 candidate(s) have already applied for this Job. Apply now

Role: Chat/Email support

Account: Spotify

Location: Mandaluyong, Philippines

Set up: Onsite

Qualifications:

• Nationality: Filipino and Foreigner (Visa: SRRV or Marriage Visa)

• Education: At least High school graduate

• Communication Skills: Fluent in English (B2 level) and Korean (read, write, & speak)

Total Package: PHP 127,500 – PHP 129,550

• Basic Salary: 23,500 – 25,500

• Total allowances: 4,050

• Premium Pay: 120,000

Assessments:

• Typing Test: 35 wpm /90% accuracy

• SVAR: 59 B2 (Listening and Speaking)

• Write X: 65 B2 (Email writing)

Job Description:

• Research customer problems and deliver solutions

• Deliver an experience to every customer, meeting Spotify’s service standards

• Respond to 60-70 emails per day through template and long form email responses to customer email inquiries

• Achieve and maintain required metrics and goals

• Work pro-actively to ensure potential issues are escalated appropriately.

• Work as part of the team to ensure the program floor is a positive and professional environment.

• Provide support in projects and initiatives as and when required.

Non-voice account but candidates should be fluent in both English (B2 level) and Korean spoken and written.

NO RELOCATION since we need someone residing inManila. For Visa processing, yes we will take care of the visa processing.

Open for non-native only residing in the Philippines and willing to work onsite in Mandaluyong

Role

Customer Service Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Non-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Ismail Idowu

Recruiter - Gratitude Inc

NA, nigeria

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