Collection Associate – B2B Accounts Receivable

Gratitude Inc

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1 week ago

Collection Associate – B2B Accounts Receivable

2-3 Year(s)

Manila

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Job Description

Key Skills

Accounts Receivable ERP Accounting System Excellent Communication B2b Collections

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Job Overview

We are looking for a Collection Associate to manage assigned B2B customer portfolios and drive timely collections while maintaining strong customer relationships and supporting healthy cash flow.

The role involves proactive follow-up on overdue invoices, payment commitment tracking, dispute coordination, account reconciliation, and maintaining accurate customer interaction records. The successful candidate should have strong US B2B collections experience and be comfortable supporting a global customer portfolio during night shifts.

Key Responsibilities

Manage assigned customer portfolios and aging buckets to achieve collection and cash flow targets.
Conduct B2B collections through calls and emails and follow up on outstanding invoices and payment commitments.
Maintain effective communication with customers regarding overdue balances, payment status, and commitments.
Investigate and resolve payment delays by coordinating with Billing, Sales, Cash Application, and other internal teams.
Perform account reconciliations and investigate discrepancies affecting customer payments.
Maintain accurate collection notes, customer correspondence, account status, and follow-up history.
Support AP portal activities, invoice submissions, vendor setup requirements, and purchase-order-related issues.
Coordinate and resolve customer disputes within defined processes and timelines.
Escalate critical accounts, aged receivables, and unresolved disputes according to governance procedures.
Monitor aging reports, collection performance, and promise-to-pay commitments.
Meet defined productivity, quality, collection, and SLA requirements while maintaining a positive customer experience.
Support a global B2B customer portfolio and work effectively with US-based stakeholders.

Required Experience

2–5 years of relevant experience in Accounts Receivable, B2B Collections, or Order-to-Cash processes.
Strong hands-on experience in US B2B Collections is required.
Experience in account reconciliation, dispute handling, payment follow-up, and customer communication.
Experience working in a shared services, BPO, or global business services environment is preferred.
Good understanding of AR aging, dunning processes, and promise-to-pay management.

Technical Skills

Accounts Receivable and B2B Collections
US B2B Collections
AR Aging and Dunning
Promise-to-Pay Management
Account Reconciliation
Dispute Management
Customer Account Management
Invoice and Payment Follow-up
AP Portal Activities
Purchase Order and Vendor Setup Support
ERP systems such as NetSuite, SAP, Oracle, or similar platforms
MS Office / Microsoft Excel

Communication & Soft Skills

Excellent verbal and written English communication skills with CEFR C1 proficiency or equivalent.
Strong negotiation and stakeholder-management skills.
Strong analytical and problem-solving abilities.
High attention to detail and accuracy.
Ability to handle difficult customer conversations professionally.
Strong follow-up and time-management skills.
Ability to work independently and collaboratively in a fast-paced environment.

Education

Bachelor's degree in Commerce, Finance, Accounting, or a related field.

Work Requirements

Work setup: Fully onsite.
Location: Aura, Taguig, Philippines.
Shift: Night Shift / US Shift.
Must be willing to work onsite and support a global portfolio.
Immediate availability or ability to start within the required timeline is preferred.
Former employees of TP will not be considered for rehire, whether directly or through a third party.

Role

Financial Accountant

Timings

Night Shift (Contract To Hire)

Industry

Banking / Financial Services / Broking

Work Mode

Work from office

Process

Voice

Functional Area

Accounting / Tax / Company Secretary / Audit

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