Collections Manager – B2B

Gratitude Inc

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1 week ago

Collections Manager – B2B

5-15 Year(s)

Manila (Taguig)

Job Description

Key Skills

Business to Business (B2B) US Collections Order to Cash

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WORK SETUP: On-site

LOCATION: Aura, McKinley, Taguig

SHIFT: Night Shift / US Shift

START DATE: September 7, 2026

Role Summary

The Collections Manager – B2B will lead and develop a collections team to achieve cash flow objectives, reduce aging, and drive operational excellence while ensuring a positive customer experience and compliance with established processes.

The role requires flexibility to work US shifts and support global operations.

Key Responsibilities

Lead day-to-day B2B collections operations and manage team performance against KPIs and SLAs

Drive portfolio reviews, aging reduction, and collection effectiveness initiatives

Monitor workflow and ensure timely completion of collection activities and customer follow-ups

Conduct coaching, knowledge-sharing sessions, refresher training, and performance reviews

Mentor team members and support capability development

Handle customer escalations and coordinate with Billing, Disputes, Sales, and Cash Application teams for issue resolution

Perform root-cause analysis and identify opportunities for process improvement and productivity enhancement

Support governance reviews, reporting, and stakeholder management activities

Ensure adherence to operational controls, quality standards, SOPs, and process documentation

Drive continuous improvement initiatives to improve collections performance and operational efficiency

Non-Negotiable Requirements

Bachelor's degree in Commerce, Finance, Accounting, or a related field – required

5–8 years of relevant experience, including manager-level/team management experience – required

Strong experience in B2B Collections and/or Accounts Receivable – required

Experience managing B2B Collections/AR teams – required

Strong exposure to AR processes and Order-to-Cash (O2C) – required

Experience in B2B, SaaS, Technology, or Shared Services environments – required

Proven experience handling customer escalations and cross-functional collaboration – required

Strong people management, analytical, stakeholder management, communication, and leadership skills

Experience supporting US customers and/or global operations is preferred

Knowledge of collections systems and ERP platforms such as NetSuite, SAP, or similar platforms is preferred

Experience with Cash Application and Dispute Management is an advantage

Why Join?

Competitive salary package

Prime Aura, McKinley, Taguig location

Career growth in B2B collections management

Dynamic and supportive team environment

Role

Collection Executive

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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