Collections Manager -B2B

Gratitude Inc

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1 week ago

Collections Manager -B2B

5-8 Year(s)

Manila (Taguig)

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Job Description

Key Skills

Coaching Accounts Receivable Disputes Management Order to Cash B2b Collections Collections Manager and manage team performance against KPIs and SLAs.

42 candidate(s) have already applied for this Job. Apply now

Key Responsibilities:
▪Lead day-to-day B2B collections operations and manage team performance against KPIs and SLAs.
▪Drive portfolio reviews, aging reduction, and collection effectiveness initiatives.
▪Monitor workflow and ensure timely completion of collection activities and customer follow-ups.
▪Conduct coaching, knowledge-sharing sessions, refresher training, and performance reviews.
▪Mentor team members and support capability development.
▪Handle customer escalations and coordinate with Billing, Disputes, Sales, and Cash Application teams for issue resolution.
▪Perform root-cause analysis and identify opportunities for process improvement and productivity enhancement.
▪Support governance reviews, reporting, and stakeholder management activities.
▪Ensure adherence to operational controls, quality standards, SOPs, and process documentation.
▪Drive continuous improvement initiatives to improve collections performance and operational efficiency.

Role

Collections Manager

Timings

Night Shift (Permanent)

Industry

Accounting / Finance

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

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