CSR / TSR Work

Gratitude Inc

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1 month ago

CSR / TSR Work

0-2 Year(s)

Iloilo

Job Description

Key Skills

Detail oriented good communication skills Experience with troubleshooting and resolving issues related to client-server communication, API requests, and web performance bottlenecks.

5 candidate(s) have already applied for this Job. Apply now

Job Opening: Customer Service Representative (CSR) / Technical Support Representative (TSR)

Work Setup: Onsite

Job Summary

We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (CSR) or Technical Support Representatives (TSR). In this role, you will assist customers by answering inquiries, resolving concerns, and providing excellent service through various communication channels.

Responsibilities

Handle customer inquiries, concerns, and requests professionally.

Provide accurate information about products, services, and company policies.

Troubleshoot basic technical issues and guide customers through solutions (for TSR roles).

Maintain customer records and document interactions accurately.

Meet performance metrics and quality standards.

Deliver exceptional customer service and ensure customer satisfaction.

Qualifications

Must be 18 years old and above.

At least a Senior High School (SHS) Graduate.

Good English communication skills, both verbal and written.

No BPO or call center experience required.

Willing to work onsite and on shifting schedules, including weekends and holidays if needed.

Basic computer navigation skills.

Customer-oriented with a positive attitude and willingness to learn.

What We Offer

Competitive salary package.

Paid training.

Career growth and development opportunities.

Supportive and dynamic work environment.

Performance incentives and company benefits.

Start your career in the BPO industry today—apply now!

Role

Customer Service Executive -Chat

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Kelechi Okoche Oko

Recruiter - Gratitude Inc

NA, nigeria

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