CSR – US Healthcare Account

Gratitude Inc

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1 month ago

CSR – US Healthcare Account

0-1 Year(s)

₱ 20 - ₱ 25K p.m

Manila (Makati, Pasay City, Pasig, Taguig)

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Job Description

Key Skills

Customer Service Appointment setter Excellent Communication Medical Billing Good time management skills

150 candidate(s) have already applied for this Job. Apply now

LOCATION: Taguig / McKinley Hill, Philippines

HEADCOUNT: 100 Openings

START DATES:

- 30 Slots – June 15

- 70 Slots – June 26

COMPENSATION:

- Basic Salary: ₱23,500

- Allowance: ₱2,000

- Total Package: ₱25,500

Job Summary

We are seeking Customer Service Representatives to support a US Healthcare account specializing in Appointment Scheduling and Billing Inquiries. This role offers opportunities for both entry-level candidates and experienced healthcare professionals.

Key Responsibilities

- Assist patients with appointment scheduling and rescheduling.

- Handle healthcare-related billing and payment inquiries.

- Provide accurate information regarding healthcare services and accounts.

- Document customer interactions and transactions.

- Ensure compliance with healthcare privacy and security standards.

- Deliver excellent customer service while meeting performance goals.

Qualifications

Junior Associate

- Freshers are welcome to apply.

- No healthcare experience required.

- Good English communication skills.

- Willing to work onsite in Taguig / McKinley Hill.

- Preferably residing in Taguig, Makati, Pasig, or Pasay.

Senior Associate

- Previous healthcare BPO experience is required.

- Experience in appointment scheduling is highly preferred.

- Experience in billing inquiries or healthcare customer service is an advantage.

- Strong communication and problem-solving skills.

Preferred Background

- Healthcare Customer Service

- Appointment Scheduling

- Medical Billing

- Insurance Verification

- Healthcare Support Services

- Patient Services

Ideal Candidate

- Customer-focused and empathetic.

- Detail-oriented and organized.

- Able to handle confidential information professionally.

- Strong communication and multitasking skills.

Candidates are to provide the details below:

First name:

Middle name:

Last name:

Email:

Phone number:

Date of birth:

Gender:

Current address;

(a) House number:

(b) Street :

(d) Municipality/City:

(e) Province:

(f) Region:

(g) Zip/post code:

Role

Customer Service Executive

Timings

US-Type Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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