Customer Service Rep - Airline Account - Wipro Cebu
Gratitude IncCustomer Service Rep - Airline Account - Wipro Cebu
Job Description
Key Skills
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Customer Service Rep - Airline Account - Wipro Cebu - Fresh Grads Welcome
Location: Wipro Cebu - 100% Onsite
Work Setup: Shifting / Onsite
ABOUT THE ROLE:
We are hiring Customer Service Representatives for our Airlines Account at Wipro Cebu! This is an onsite role for candidates with excellent English communication skills who are passionate about travel and customer service.
JOB DETAILS:
Role: CSR for Airlines Account - Travel Support
Location: Wipro Cebu - 100% Onsite
Work Setup: Shifting / Onsite - Cebu Site
WHAT'S IN IT FOR YOU:
- Competitive compensation and career growth opportunities - Build your BPO career
- Supportive, collaborative culture with training and development support - Complete training
- Opportunity to work with a global travel brand - Premium travel account
YOUR ROLE:
- Assist customers with flight bookings, reservations, cancellations, and general inquiries
- Deliver exceptional customer service with empathy and professionalism
- Resolve issues efficiently and accurately document customer interactions
- Work with internal teams to ensure smooth customer experience
- Meet targets for quality, productivity, and customer satisfaction
WHO WE'RE LOOKING FOR:
Option 1:
College Graduate - with or without BPO experience - with C1 level English - excellent communication skills, close to Standard American English accent
Option 2:
Completed at least 2nd year in college with no failing subjects + at least 6 months BPO experience + good to excellent English communication skills
Additional Requirements:
- Willing to work 100% onsite in Wipro Cebu
- Willing to be assigned to an Airlines account
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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