Customer Service Representative (BPO | Onsite)

Gratitude Inc

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4 days ago

Customer Service Representative (BPO | Onsite)

0-10 Year(s)

Pampanga, Davao, Manila

Job Description

Key Skills

Customer Service Problem Solving Communication Skills

1 candidate(s) have already applied for this Job. Apply now

WORK SETUP: Onsite | Shifting Schedule

SALARY: Up to ₱27,000

Role Overview:
Join our dynamic BPO team as a Customer Service Representative! You will handle customer inquiries, resolve concerns, and provide exceptional service to clients.

Key Responsibilities:

Respond to customer inquiries via phone, email, and chat.
Resolve product and service concerns promptly.
Document interactions accurately in the system.
Meet performance metrics and quality standards.
Escalate complex issues to appropriate teams.

Qualifications:

High School Graduate or SHS Graduate – required.
Min. 6 months Customer Contact Experience (CCE) – required.
Excellent English communication skills.
Willing to work onsite with shifting schedules.
Strong problem-solving and customer service skills.

Why Join?

Competitive salary: up to ₱27,000.
Career growth opportunities.
Dynamic and supportive work environment.
Comprehensive training provided.

Role

Customer Care Officer

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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