Customer Service Representative – Content Review Support

Gratitude Inc

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1 month ago

Customer Service Representative – Content Review Support

0-1 Year(s)

₱ 20 - ₱ 25K p.m

Manila

Job Description

Key Skills

customer service analyst Social media skills Content Moderation. Trust and Safety Operations

6 candidate(s) have already applied for this Job. Apply now

Location: Vertis North, Quezon City Work Setup: Onsite Employment Type: Project-Based
Job Overview
We are seeking customer-focused professionals to support a global online video-sharing platform. This role involves reviewing customer concerns, providing account-related assistance, and ensuring a positive user experience while adhering to established platform policies and quality standards.

Key Responsibilities
• Handle customer inquiries through appropriate communication channels. • Review and assess user-reported content in accordance with platform guidelines. • Provide accurate resolutions while maintaining service quality standards.
Qualifications
• Completed at least two (2) years of college education. • Minimum of six (6) months BPO or customer service experience. • Strong English communication skills. • Ability to work in a fast-paced and dynamic environment. • Willing to work onsite and on shifting schedules.

Preferred Experience
• Content Moderation • Trust and Safety Operations • Social Media Support • Online Platform Support

Role

Customer Care Officer

Timings

Flexible (Contract To Hire)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

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Mary Adeusi

Recruiter - Gratitude Inc

NA, nigeria

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