Customer service representative

Gratitude Inc

274 Views

2 weeks ago

Customer service representative

0-1 Year(s)

₱ 23 - ₱ 25K p.m

Manila (Taguig, Makati)

Job Description

Key Skills

Customer Service

21 candidate(s) have already applied for this Job. Apply now

About the Role

We are looking for a skilled and motivated Customer service representative to join our team. The ideal candidate will help deliver high-quality solutions while working closely with cross-functional stakeholders. This role requires ownership, attention to detail, clear communication, and a practical approach to solving real business problems.

Responsibilities

Develop, test, and maintain reliable, scalable, and user-focused solutions.
Collaborate with product, design, and business teams to understand requirements and deliver outcomes.
Write clean, maintainable, and well-documented work following best practices.
Troubleshoot issues, optimize performance, and improve overall quality.
Track progress, communicate updates clearly, and contribute to continuous improvement.

Qualifications

Bachelor's degree in a relevant field or equivalent practical experience.
Relevant professional experience in a similar role.
Strong problem-solving skills and the ability to work independently and with a team.
Good written and verbal communication skills.

Skills

Strong foundation in role-relevant tools, platforms, and best practices.
Ability to plan, execute, measure, and improve work with attention to detail.
Good communication, ownership, collaboration, and time-management skills.

Preferred Skills

Experience with modern workflows, reporting, automation, and production-grade delivery.
Familiarity with agile practices, documentation, and cross-functional collaboration.
Ability to mentor teammates and contribute to process improvements.

Benefits

Competitive compensation and growth opportunities.
Collaborative work culture with learning and development support.
Opportunity to work on meaningful products and business problems.

Work Environment

This role offers a professional, collaborative environment where team members are encouraged to take ownership, share ideas, and deliver high-quality work.

Equal Opportunity

We are an equal opportunity employer and welcome applicants from all backgrounds. All qualified candidates will receive consideration based on skills, experience, and role fit.

Now Hiring: US Telco & US Healthcare Customer Service Representatives (Virtual Hiring)

We are looking for qualified candidates to join our team for US Telco and US Healthcare accounts.

Available Accounts:

US Telco Account
US Healthcare Account (Appointment Scheduling & Billing Inquiries)

Qualifications:

At least 6 months of BPO experience
Good English communication skills
Willing to work night shifts and US business hours

Compensation & Benefits:

Up to PHP 25,000 allowance
Night differential
Performance-based bonuses
Other company benefits

Hiring Process:

100% Virtual Recruitment
One-day hiring process
Immediate job offer for qualified applicants

Role

Account Manager

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Florence Onyeneke

Recruiter - Gratitude Inc

NA, nigeria

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