CUSTOMER SERVICE REPRESENTATIVE (Telco Account) Cebu City
Gratitude IncCUSTOMER SERVICE REPRESENTATIVE (Telco Account) Cebu City
Job Description
Key Skills
2 candidate(s) have already applied for this Job. Apply now
RESPONSIBILITIES:
- Provide exceptional customer support experience through multiple communication channels (email, phone, chat)
- Develop an expert understanding of our platform and how each customer is unique and learn how to efficiently apply that knowledge to provide them the support they need and anticipate future questions
- Provide cutting-edge service in a friendly, confident, and knowledgeable manner
- Ensuring customer requests are handled in an appropriate and timely manner
QUALIFICATIONS:
- At least second-year college level,
- with 1-year BPO experience is preferable.
- Excellent English communication skills Good customer service, multi-tasking, and problem-solving skills
- Experience in receiving Inbound calls and performing Outbound Calls
Role
Customer Service Executive -Technical
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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