Customer Service Representative | Telco Account | Full-Time

Gratitude Inc

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3 weeks ago

Customer Service Representative | Telco Account | Full-Time

0-10 Year(s)

0 - ₱ 30K p.m

Manila, Davao, Cebu Central Visayas

Job Description

Key Skills

CRM (Customer relationship Management) Customer Service customer service analyst Customer Care

1 candidate(s) have already applied for this Job. Apply now

We are looking for motivated and customer-oriented individuals to join our Telecommunications Customer Support team. As a Customer Service Representative, you will be responsible for delivering high-quality customer service by addressing inquiries related to mobile, internet, and telecommunications services.

Key Responsibilities

•⁠ ⁠Handle inbound customer inquiries professionally.
•⁠ ⁠Resolve billing, account, service, and technical concerns.
•⁠ ⁠Maintain accurate customer records.
•⁠ ⁠Meet quality assurance and customer satisfaction standards.
•⁠ ⁠Promote additional products and services when appropriate.

Qualifications

•⁠ ⁠High School or Senior High School Graduate.
•⁠ ⁠Good English communication skills.
•⁠ ⁠Basic computer knowledge.
•⁠ ⁠Customer service experience is an advantage but not required.
•⁠ ⁠Willing to work shifting schedules.

Benefits

•⁠ ⁠Competitive salary
•⁠ ⁠Paid training
•⁠ ⁠HMO coverage
•⁠ ⁠Performance incentives
•⁠ ⁠Career growth opportunities
•⁠ ⁠Government-mandated benefits

Role

Account Manager

Timings

Night Shift (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Voice

Functional Area

ITES / BPO / Customer Service

Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.