Customer Service Representative - Telco Account
Gratitude IncCustomer Service Representative - Telco Account
Job Description
Key Skills
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Customer Service Representative - Telco Account
Job Description
Are you ready to take your customer service career to the next level? We are looking for dynamic, driven, and resilient individuals to join our team as Customer Service Representatives for our premier Telco Account. If you have a knack for problem-solving and love helping people, this is the perfect spot for you!
What We Are Looking For
Education: High School Graduate or Senior High School Graduate.
Experience: At least 6 months of continuous Call Center Experience (CCE).
Skills:
Good to excellent English communication skills.
Basic computer navigation skills and familiarity with internet tech.
Ability to handle customer inquiries, billing concerns, and technical troubleshooting with patience and empathy.
Key Responsibilities
Handle inbound and/or outbound customer calls regarding telecom services, billing, and technical support.
Provide accurate, valid, and complete information to customers by using the right tools and methods.
Meet personal/team qualitative and quantitative targets.
Maintain a high level of professionalism and customer satisfaction.
Perks & Benefits
Competitive Salary Package + Performance Incentives.
Night Differential and Leave Encashment.
Comprehensive Health Insurance (HMO) on Day 1.
Continuous training and rapid career growth opportunities.
Role
Customer Service Executive
Timings
Flexible (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Semi-Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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