Customer Service Representatives | Retail, Airline, Telco & Healthcare Accounts

Gratitude Inc

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2 months ago

Customer Service Representatives | Retail, Airline, Telco & Healthcare Accounts

0-2 Year(s)

₱ 20 - ₱ 30K p.m

Manila - Pasig, Davao, Iloilo

Job Description

Key Skills

BPO Recruiter Customer Management customer service analyst Customer oriented BPO Skills BPO Recruitment

14 candidate(s) have already applied for this Job. Apply now

NOW HIRING | CUSTOMER SERVICE REPRESENTATIVES

Are you ready to build a rewarding career in the BPO industry? Join one of the Philippines' leading outsourcing companies and become part of a team that supports globally recognized brands across Retail, Airline, Telecommunications, and Healthcare accounts.

Whether you're an experienced Customer Service Representative or looking to begin your BPO journey, we offer exciting career opportunities, comprehensive training, competitive compensation, and a workplace where your skills and growth are valued.

Job Responsibilities

• Handle inbound and outbound customer interactions through phone, chat, or email, depending on the assigned account.

• Assist customers with billing concerns, product inquiries, order tracking, account management, flight reservations, service activations, healthcare-related information, technical concerns, and general customer support.

• Resolve customer concerns professionally while ensuring excellent customer satisfaction.

• Accurately document customer interactions using company systems and tools.

• Follow company policies, security standards, and quality guidelines.

• Meet productivity, attendance, and performance targets while maintaining a high level of professionalism.

• Work collaboratively with teammates and supervisors to deliver outstanding customer experiences.

Minimum Qualifications

High School Graduate (Old Curriculum), Senior High School Graduate, College Undergraduate, or College Graduate.

Excellent English communication skills.

BPO experience is an advantage but not required for selected accounts.

Basic computer navigation and typing skills.

Willing to work onsite and on a shifting schedule, including weekends and holidays when necessary.

Customer-focused, adaptable, and eager to learn.

What We Offer

Competitive Salary Packages

Paid Training from Day One

HMO and Medical Benefits

Night Differential Pay

Performance Bonuses and Monthly Incentives

Attendance and Loyalty Rewards

Career Advancement Opportunities

Supportive Leadership and Inclusive Work Environment

Employee Engagement Activities

Government-Mandated Benefits

If you're passionate about helping customers and ready to build a long-term career with a trusted BPO company, we encourage you to apply today. Your next opportunity could be just one application away!

Apply now and take the next step toward a successful and rewarding career!

Role

Appeals Support Executive

Timings

Flexible (Permanent)

Industry

BPO

Work Mode

Work from office

Process

Semi-Voice

Functional Area

ITES / BPO / Customer Service

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