Customer Success Manager (Tenable)

Gratitude Inc

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1 week ago

Customer Success Manager (Tenable)

2-6 Year(s)

40 - 45 Thousand p.m

Manila (Taguig)

Job Description

Key Skills

• At least 1-2 years B2B/Account Management experience

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Job title: Customer Success Manager (Tenable)
Work Set Up: Hybrid (2 days WFH; 3 days Onsite)
Working Schedule (Shift and Days Off): Mondays - Fridays (Weekends off)
Location: PhilPlans Corporate Center, Kalayaan Avenue, Triangle Drive, Fort Bonifacio
Basic Salary: PHP 45k
Allowances: PHP 5k (3K allowance + 2k Performance Bonus Incentive)
Perks: Sign-on Bonus of 60k - 100K; HMO; Life Insurance
Target start date: 30-Mar-26
Headcount Needed: 2

REQUIRED QUALIFICATIONS:

• Bachelor’s Degree related to Business Administration, Marketing, IT, Computer Science, Electronics Communication Engineer
• B2B experience ; Account Management experience
• 1 - 2 years of Account Management experience

Job Responsibilities/Scope of Work:

B2B - Account Management
• Encourage clients to utilize new features that will help them drive their business forward
• Provide insight and relay customer feedback with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering
• Evaluate churn and downsell risk for each customer and proactively address dissatisfaction or feature gaps to drive retention throughout the customer life cycle
• Develop plans that ensure that clients are successfully adopting our platform that align to their business needs
• Conduct regular cadences, quarterly and annual customer success reviews to ensure customers get the most value out of their investments
• Develop customer relationships, by building trust and ensuring the customer’s needs are met
• Align customers with the enablement resources to drive adoption

Role

Manager -Customer Service

Timings

Rotational Shifts (Permanent)

Industry

BPO

Work Mode

Hybrid

Process

Voice

Functional Area

ITES / BPO / Customer Service

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