
Deputy Manager - Operations
Job Description
Key Skills
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RESPONSIBILITIES
- Communicates with employees and customers to ensure prompt and courteous attention to all questions regarding products and services
- Responsible for knowing the intricacies and compliance standards of all key benefit management progrms
- Works collaboratively with the compliance department to investigate complaints and correct errors.
- Handles and reviews disciplinary actions directly with employees, i.e., verbal warnings, records of discussion, and formal disciplinary documentation.
- Continuously coach the team to ensure the individual and team performance goals are achieved
- Serves as point of escalation for procedural and technical issues and coach staff regarding how to effectively resolve the issue(s)
- Tracks and monitors team performance; provides feedback
- Conducts formal performance appraisals of direct reports and prepares and communicates performance reviews and development recommendations.
- Highly motivated, self-starter who works independently using all available resources, policies, and procedures to work effectively and meet deadlines in an atmosphere of multiple projects and shifting priorities.
QUALIFICATIONS:
- Preferably College Graduate
- Amenable to work Onsite in Alabang
- At least 5-8 years’ experience in Operations in a BPO setting
- Must have at least 2-3 years’ experience as an Operations Supervisor or Manager
- Must have experience handling an Insurance Program as Supervisor or Manager
- Excellent verbal and written communication skills.
- Strong presentation skills.
Role
Account Manager
Timings
Rotational Shifts (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.

Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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