EXL Services is hiring CSR – Travel Account | Cebu Site
Gratitude IncEXL Services is hiring CSR – Travel Account | Cebu Site
Job Description
Key Skills
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Roles and Responsibilities:
As a Travel Counselor, you will answer call and inquiries of customers in accordance with standard policies and procedure.
Making changes to existing reservations (ticket reissuance & cancellations)
Providing support on any existing online bookings – air, hotel, car, rail & non-GDS changes & cancellationsUtilization of Sabre/Apollo GDS systems & other assigned tools required when completing PNR changes.
Making outbound calls to vendors and customers as required
Creating new PNRs for fresh bookingJob Qualifications:
At least senior high school graduate
With 1-year Travel Account BPO Experience
Preferably with experience using Galileo, Sabre, or Apollo
Amenable to work onsite at EXL Cebu
Role
Customer Service Executive
Timings
Night Shift (Permanent)
Industry
BPO
Work Mode
Work from office
Process
Voice
Functional Area
ITES / BPO / Customer Service
Note: Myglit doesn't charge any money from candidates. If you have been asked to pay money to get this job then report to us immediately at support@myglit.com.
Interview Tips
- Giving the VNA round?
- What are the most important skills you acquired as a Soft Skills/VNA trainer?
- How would you handle an irate customer?
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